Anna Khanoyan
Van Nuys
Summary
Dynamic retail professional with extensive experience at Rite Aid, excelling in team building and customer engagement. Proven track record in enhancing store operations and driving sales through strategic merchandising and superior service. Trilingual in English, Armenian, and Russian, with strong problem-solving skills and a commitment to delivering exceptional customer experiences.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager and Supervisor
Rite Aid
05.2010 - Current
- Assist the Store Manager with the operation of the retail store including lead associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Enforce all policies and procedures and request store maintenance when required.
- Interact with vendors, handle cash.
- Analyze operating reports and make recommendations for improvement.
- Provide leadership and development for associates.
- Receive and stock merchandise, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Manage the adherence to all regulatory and compliance legislation and policies.
- Ensure excellent customer service is provided.
- Assisted store manager when scheduling associates.
Counter Clerk and Photo Lab Specialist
Rite Aid
05.2006 - 05.2010
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Processed cash, check and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Responsible for service quality.
Education
Business Administration
Los Angeles Valley College
Van Nuys, CA06-2006
Skills
- Highly motivated and detail-oriented
- Retail operations
- Front-end supervision
- Sales & margin improvement
- Ability to direct complex projects
- Team building & training
- Problem-solving
- Customer service skills
- Customer experience
- Customer service and engagement
- Social perceptiveness
- Fluent in English, Armenian, Russian
Timeline
Assistant Store Manager and Supervisor
Rite Aid
05.2010 - Current
Counter Clerk and Photo Lab Specialist
Rite Aid
05.2006 - 05.2010
Business Administration
Los Angeles Valley College
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