Open To Work
ANNA K. GOTENGCO
Edmonton,AB
Summary
Dedicated Community Director with more than ten-year history of success, Known for flexibility in adapting to changing needs and fostering supportive, inclusive environment. Strong communication, leadership, and organizational skills.Bringing proven skills in negotiating,preparing and finalizing lease agreements,financial budgets and operational expense. Meticulous,well-organized and decisive professional skilled at cultivating and deepening productive relationships with owners,companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long term career advancement and success.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Community Director /Certified Mentor
Weidner Investment Services Inc.
10.2015 - Current
- Direct oversight of over 233 unit community operations and 8 direct staff members.
- Responsible for all aspects of efficient property operations including management of one’s team, providing online support as needed, events planning, budgeting, marketing and leasing, staffing and maintenance, records and reporting, resident retention and resident satisfaction.
- Responsible for training and development all Manager In Training in all aspects of Property
- Directed community engagement initiatives to foster resident involvement and satisfaction.
- Implemented strategic marketing campaigns, enhancing community visibility and outreach efforts.
- Developed and maintained relationships with local organizations to promote community activities and resources.
- Led team training sessions to ensure high service standards and operational efficiency within the community.
- Monitored budget allocations for community programs, ensuring effective resource utilization and financial accountability.
- Coordinated events that strengthened community bonds and encouraged participation among residents of all ages.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Built relationships with residents, families and community.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Trained newly hired personnel on best practices and essential knowledge required for their roles.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Diversified tenant mix by effectively targeting renters of different socioeconomic and ethnic backgrounds.
- Increased occupancy rate of 95% with improved marketing and tenant relations strategies.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Streamlined onboarding processes, improving new hire acclimation and engagement.
- Evaluated employee progress, providing constructive feedback to drive continuous improvement.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Increased occupancy rate of 95% with improved marketing and tenant relations strategies.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Management Administrator
Harvard Property Management
09.2012 - 08.2015
- A. LEASE ADMINISTRATION
- - Review and understand leases and related documentation.
- - Set up tenant deposits and apply as outlined in the lease.
- - Calculate rents, percentage rent, recoveries and other amounts due; and post to tenant rental account.
- - Prepare rent invoices, including base rent, recoveries and charge backs.
- - Respond to tenant requests about their rental account, resolve issues in accordance with the leases.
- - Collect and record tenant sales data; prepare sales reports and distribute internally as requested.
- - Prepare lease abstracts, rollover schedules; review and revise as necessary to maintain accurate records.
- B. ACCOUNTS RECEIVABLES
- - Collect all amounts from tenants when due.
- - Reconcile tenant account and prepare an account statement when necessary.
- - Prepare collection and demand letters in compliance with the lease agreements and established guidelines.
- - Recommend collection default proceedings where appropriate and assist in the process.
- - Prepare allowances for doubtful accounts quarterly for approval, clear bad debts as authorized.
- C. ADMINISTRATION
- - Track utility consumption, maintain appropriate records and generate charge backs as possible.
- - Assist in the preparation of the management reports for clients.
- - Complete revenue schedules, generate recovery schedules and compile and input expenses for budget purposes.
- D. PR, PROMO & COMMUNICATIONS
- - Work with primary stakeholders regularly in the performance of these duties, responding promptly and adequately to address their needs, and resolve their concerns.
- - Participate in carrying out client and tenant relations programs and events with the team.
- - Participate in community initiatives promoted by the company or of personal interest.
Assistant Mall Manager
Shopping Center Management Corp. (SM Supermalls)
2006 - 2008
- A. INCOME PERFORMANCE
- - Assist the Mall Manager in ensuring that the mall is performing in accordance with the management’s set income goals and directions through:
- - the periodic monitoring, review and analysis of financial reports, i.e. rent income and tenant sales vis a vis control of operating costs, accurate billing of tenants rentals and/or rent increases scheduled and prepared by Leasing Division;
- - the control of operating cost, preventive maintenance of building facilities and equipment, good housekeeping (janitorial and waste disposal management) and efficient use of human resources.
- - Prepares annual budget and ensure strict adherence thereto, particularly the monitoring and control of operating expenses, i.e. manpower, materials, supplies and equipment.
- B. PROPERTY MANAGEMENT
- - Ensures the compliance with standards on property management, such as the:
- - continuous and uninterrupted supply of utilities;
- - cleanliness and/or availability of customer amenities, i.e. comfort rooms, telephone facilities, paging system, at all times through daily inspection of all facilities and utilities;
- - smooth operation of all Engineering and Maintenance activities in the mall, e.g. maintenance of all machines, equipment, apparatus, fixtures and accessories;
- - maintenance of accurate record of repairs (breakdowns), permits and licenses issued by the City Engineer’s office and other government agencies;
- - proper inventory management of spare parts, materials and supplies, i.e. forecast, supply vs demand, stock level.
- - Ensures compliance with the highest standards safety and security of mall customers and tenants are met through:
- - daily inspection of the common areas and facilities, i.e. selling areas (operating hours, lighting, signages) and common areas/lobbies (mall corridors, stairwells, elevators, sidewalks, interior lighting, rest rooms, parking areas, and exterior/interior landscaping);
- - the quarterly maintenance checkup of all equipment and installations;
- - the monitoring of the cost-efficient insurance coverage;
- - strict compliance with security control measures; and
- C. TENANT MANAGEMENT
- - Maintain professional relationship with the tenants as well as with the communities and institutions within the vicinity of the mall.
- - Provides the tenants with all necessary advice (marketing strategies, employee management, store design and display, right merchandise mix) to assist them to meet their sales goals.
- - Ensure immediate response to tenant’s request and problems concerning property management through proper coordination with all concerned parties.
- - Assist the Mall Manager in enforcing the company policies and procedures, the terms and conditions stipulated in the House Rules, and Memorandum of Agreement.
- D. HUMAN RESOURCES MANAGEMENT
- - Ensures the correct and timely implementation of management information dissemination, report, and feedback mechanism in aid of crisis management.
- - Ensures the proper implementation and training of all new hires and the proper development of all line and staff subordinates.
- - Monitors and/or evaluates the performance of all subordinates directly under him and concurs with those who are administratively under him including all security personnel and traffic aides.
- - Evaluate performance of his subordinates, counsel/coach them for improved performance and recommend disciplinary actions when necessary.
- Oversaw daily mall operations, ensuring high standards of customer service and satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Led a team of department managers, providing guidance and fostering a collaborative work environment.
- Coordinated facility maintenance schedules, ensuring safety compliance and operational readiness of the mall environment.
- Executed budget management practices, monitoring expenditures to align with financial goals and objectives.
- Enhanced tenant relations through consistent support, quick response to maintenance requests, and effective resolution of conflicts.
- Maximized revenue generation with strategic lease negotiation tactics and attracting high-quality tenants to fill vacant retail spaces.
- Developed budget plans for efficient resource allocation leading to reduced operational costs without compromising service quality.
- Streamlined communication between store owners and management by establishing regular meetings and open channels of communication for feedback.
- Reduced employee turnover rates by offering training programs, fostering teamwork, and providing growth opportunities within the organization.
- Developed employee schedules that maximized productivity without compromising work-life balance or customer service quality.
- Monitored daily operations of the mall, identifying areas for improvement and ensuring all departments were functioning efficiently.
- Collaborated with local businesses and community organizations to create partnerships that benefited both parties and increased overall visibility for the mall.
- Optimized mall security measures by implementing stricter protocols, ensuring a safe environment for both customers and employees.
- Improved customer satisfaction by implementing innovative strategies in mall operations and addressing customer concerns promptly.
- Proactively addressed potential safety hazards by conducting thorough inspections of common areas on a regular basis.
- Increased foot traffic to the mall by coordinating special events, promotions, and marketing campaigns that attracted new visitors.
Education
Bachelor of Arts Degree -
Bachelor of Arts -
St Scholastica's College
Real Estate Institute of Canada
Skills
- Microsoft Office 2010: Word/Excel/Power Point/Outlook
- CRM/Yardi Software- Property Management Software
- Tenant relations
- Documentation skills
- Community engagement
- Activity planning
- Policy analysis
- Performance improvement
- Budget control
- Budget administration
- Fair housing compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
English
Filipino
Affiliations
Real Estate Institute of Canada
Certification
- Certificate of Completion (REIC:Real Estate Institute of Canada) RES 201 Successful Site Management September 2009
- Certificate of Completion (REIC:Real Estate Institute of Canada) REIC 2600 Ethics and Business Practice May 2010
- Certificate of Completion (REIC: Real Estate Institute of Canada) Marketing and Leasing Office Buildings July 2012
- Certificate of Completion (REIC: Real Estate Institute of Canada) Human Resources Essential for Real Estate Managers July 2012
- Certificate of Completion (REIC: Real Estate Institute of Canada) FIN402 Investment Real Estate Financial Tools April 2014
- Certificate of Completion (REIC: Real Estate Institute of Canada) Managing Physical Asset - Building Maintenance June 2017
- Investment Real Estate (Financing and Valuation) (REIC) 2019
Timeline
Community Director /Certified Mentor
Weidner Investment Services Inc.
10.2015 - Current
Property Management Administrator
Harvard Property Management
09.2012 - 08.2015
Assistant Mall Manager
Shopping Center Management Corp. (SM Supermalls)
2006 - 2008
Bachelor of Arts Degree -
Bachelor of Arts -
St Scholastica's College
Real Estate Institute of Canada
Professional Designation
- Accredited Residential Manager
- CPM – candidate