Anna-Kay Lawman
Hamilton,ON
Summary
Dedicated support worker with extensive experience, adept at crisis resolution and client engagement. Proven ability to connect individuals to essential resources while maintaining a safe environment. Skilled in documentation and effective communication, fostering collaboration to enhance client well-being and independence.
Overview
8
8
years of professional experience
Work History
Housing Focus Street Outreach
St Matthew's House/ City of Hamilton
04.2024 - Current
- Engage with individuals who are homeless and living in encampments- build rapport
- Assisted with getting individuals connected to various supports - Income supports (OW/ODSP) mental health/ addiction supports, Housing Worker (RRH/ICM) and other community resources
- Assist individuals with accessing shelters
- Provided Harm Reduction supplies
- Completed daily shift reports and HIFIS interactions
Direct Support Worker
Community Living Hamilton
05.2017 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized environment.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Support Worker- Warming Bus
St Matthew's House
12.2023 - 04.2024
- Overnight Warming Bus Worker
- Bus provided a safe space for people who are homeless and can not access shelters- to stay warm during the night.
- Engage with individuals who are Homeless -provided snacks, blankets and other clothing items to stay warm.
- Refereed clients to daytime dropin spaces
- De-escalated crisis/ conflicts and contacted emergency personals when needed.
Client Care Worker
Wesley
01.2022 - 01.2023
- Providing an isolation space for clients in the homeless sector who have tested positive for COVID -19
- Work effectively within a strengths based client-centered approach to service delivery
- Implementing Client care action plans. This is to reflect clients who are approved for the Isolation Managed alcohol program, and safe supply
- Assist with program engagements, assessments, case planning, and make appropriate referrals to Community Agencies
- Clean units and common areas to ensure strict adherence to COVID-19 infection control and pest management protocols
- Administer medication and document appropriately
- Provide clients with harm reduction upon request
- Support Day Centre: task includes helping serve meals & coffees. Providing harm reduction supplies to clients. Client engagement
- Case management and documentation for clients who access the isolation program. As well as documentation of day to day tasks
Education
Associate of Arts - Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, None06-2016
Skills
- Troubleshooting expertise
- Effective multitasking
- Experienced in document creation using Microsoft Word
- Independent worker
- Collaboration
- Effective team collaboration
- Strong written communication
- Conflict resolution
- Collaborative communication skills
Timeline
Housing Focus Street Outreach
St Matthew's House/ City of Hamilton
04.2024 - Current
Support Worker- Warming Bus
St Matthew's House
12.2023 - 04.2024
Client Care Worker
Wesley
01.2022 - 01.2023
Direct Support Worker
Community Living Hamilton
05.2017 - Current
Associate of Arts - Social Service Worker
Mohawk College of Applied Arts And Technology
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