ANNA-KAY LATTY
Summary
Results-driven Customer Service Representative with a passion for delivering outstanding service and building positive customer relationships. Seeking an opportunity to utilize my strong interpersonal skills, adaptability and attention to details in a fast-paced customer-centric environment. Committed to ensuring customer satisfaction and contribution to the overall success of the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Analyst
Precision Electronics Corporations
Toronto, ON
03.2021 - 06.2025
- Inspected raw materials and finished products to verify quality and disposed items that do not meet safety requirements.
- Performed routine maintenance and calibration on testing equipment.
- Assessed products or services to evaluate conformance with quality standards.
Personal Support Worker
Norfinch Care Community
Toronto, ON
07.2023 - 05.2025
- Assist residents with personal hygiene.
- Expert using hoyer lifts.
- Offer care to residents with Alzheimer and Dementia disease.
- Assists residents with feeding, toileting, bathing and transferring using hoyer lifts and other transferring machines.
- Report changes of residents to nurse in charge.
- Implement infection prevention practices.
Customer Service Representative
Extra Personnel
Toronto, ON
10.2022 - 05.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Support Worker
One Kenton Place
Toronto, ON
04.2023 - 06.2023
- Assists residents with grooming, bathing, toileting, feeding and incontinence issues.
- Understand and implement infection prevention practices.
- Offer care and support for residents with Alzheimer and Dementia disease.
Customer Service Representative
New Hope Employment
Scarborough, ON
03.2017 - 08.2022
- Provided support in resolving customer issues through effective communication.
- Learned company policies and procedures to deliver accurate assistance.
- Identified common customer concerns and suggested improvements to management.
- Participated in training sessions to develop skills in conflict resolution and active listening.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Packer
Toronto Wholesale Meat
Vaughan, ON
03.2016 - 02.2021
- Packed, weighed and shipped items per customer specifications.
- Restocked products and rotated items according to standard procedures.
- Organized items on racks and shelves to maintain organization.
- Stocked and organized products in the warehouse for easy accessibility and order fulfillment.
- Maintain a clean and safe work area as per company policy.
Education
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Monsignor Fraser College
Toronto, ONundefined
Canadian All Care College
Toronto, ONundefined
Downsview Secondary School
North York, ONSkills
- Active Listening / Customer service
- Problem Solving
- Product Knowledge
- Time-Management
- Conflict Resolution
- Remote / Technical Support Tools
- Typing Speed and Accuracy
- Quality processes
Certification
- CPR and First Aid Certified
- PSW Certification
Timeline
Personal Support Worker
Norfinch Care Community
07.2023 - 05.2025
Personal Support Worker
One Kenton Place
04.2023 - 06.2023
Customer Service Representative
Extra Personnel
10.2022 - 05.2024
Quality Analyst
Precision Electronics Corporations
03.2021 - 06.2025
Customer Service Representative
New Hope Employment
03.2017 - 08.2022
Warehouse Packer
Toronto Wholesale Meat
03.2016 - 02.2021
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Monsignor Fraser College
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Canadian All Care College
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Downsview Secondary School