Summary
Overview
Work History
Education
Skills
Timeline
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Anna Jurling

Anna Jurling

Toronto,ON

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Barista

KungFu Tea
09.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Private English Language Tutor

Self-Employed
01.2018 - 08.2021
  • Assessed student proficiency and designed lesson plans to target weak areas.
  • Worked with students in-person and via online classroom technology.
  • Designed engaging instructional materials and activities.
  • Built opportunities for real-world language use and learning outside classroom or formal learning environment.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Developed student-specific tutoring plans in concert with teachers, parents, and administrators.

Education

High School Diploma -

Taipei American School
Taipei, Taiwan
05.2020

Bachelor of Arts - Psychology

Toronto Metropolitan University
Toronto, ON
04.2025

Skills

  • Sales Expertise
  • Adaptive and Creative
  • New Hire Training
  • Cash Register Operation
  • Customer Relationship Management
  • Good Communication Skills
  • Conflict Mediation
  • Strong Telephone Etiquette

Timeline

Barista

KungFu Tea
09.2021 - Current

Private English Language Tutor

Self-Employed
01.2018 - 08.2021

High School Diploma -

Taipei American School

Bachelor of Arts - Psychology

Toronto Metropolitan University
Anna Jurling