Anna Jackson

Dedicated Customer Service Representative with over 17 years of experience assisting members and customers using active listening to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in a high-volume call center environment. Smoothly manages workflow and optimizes strengths to meet service quotas. Proven to have excellent verbal and written communication skills with members, customers, and colleagues. Motivated to improve service satisfaction and contribute to overall company success.

Experience working in an inpatient pharmacy. Responsibilities included measuring medication quantities, counting tablets, creating compounded medication, delivering patient medication to hospital departments, and keeping the working area clean, organized, and safe. Worked closely with pharmacists and other healthcare professionals to ensure optimal patient care, and to ensure compliance with all federal, state, and local regulations regarding pharmacy operations.