Anna Ikeda
Vancouver,BC
Summary
Dynamic and results-oriented professional with a proven track record at Tullyʼs Coffee Japan Co., Ltd., enhancing customer loyalty and streamlining operations. Excelled in relationship building and espresso machine operations, significantly improving team performance and customer satisfaction. Skilled in both exceptional customer service and efficient task prioritization, fostering a positive and productive workplace environment.
Overview
11
11
years of professional experience
Work History
Barista
Tullyʼs Coffee Japan Co., Ltd.
11.2022 - 08.2024
- Remember loyal customers' preferences, build trust and increase the number of loyal customers who want to come back.
- Streamline the ordering and making process, reduce wait times, and improve customer satisfaction.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Worked flexible hours across night, weekend, and holiday shifts.
Salesperson
Kinki Nippon Tourist Co.,Ltd.
04.2016 - 10.2022
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set sales targets set by the company, perform sales activities tailored to customer characteristics, and be in charge of everything from order receipt to checkout.
- Teach new employees sales techniques and contribute to their growth as full-fledged team members.
Barista
Tullyʼs Coffee Japan Co., Ltd.
04.2013 - 03.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- · Demonstrated respect, friendliness and willingness to help wherever needed.
- · Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Intercultural Communication
Gakushuin Women's College
Shinjuku-ku,Tokyo03-2016
High School Diploma -
Wako International High School
Wako-shi, Saitama Prefecure03-2012
Skills
- Exceptional customer service
- Teamwork and Collaboration
- Cash Handling
- Opening and closing duties
- Available Weekends
- Task Prioritization
- Espresso machine operations
- Beverage Preparation
- Food Preparation
- Table Bussing
- Coordinating Orders
- Relationship Building
- Up-selling
- Performance Improvement
- Resolving Complaints
Languages
English
Limited Working
Japanese
Native or Bilingual
Timeline
Barista
Tullyʼs Coffee Japan Co., Ltd.
11.2022 - 08.2024
Salesperson
Kinki Nippon Tourist Co.,Ltd.
04.2016 - 10.2022
Barista
Tullyʼs Coffee Japan Co., Ltd.
04.2013 - 03.2016
Bachelor of Arts - Intercultural Communication
Gakushuin Women's College
High School Diploma -
Wako International High School
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