Anna Houghland
Canmore,AB
Summary
Experienced hospitality worker across multiple disciplines including reception work, food and beverage preparation and housekeeping. Successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional team member with strong communication and conflict-resolution abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kitchen Manager / Hostel Duty Manager
Youth Hostel's Association
03.2023 - 11.2023
- Coordinated with team members to prepare orders on time.
- Motivated staff to perform at peak efficiency and quality.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed day-to-day duties of the hostel.
- Trained new staff members in customer service techniques and hotel operations.
- Trained new employees, sharing knowledge of beverage preparation and service.
- Investigated guest complaints and resolved issues to increase customer satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Hostel Team Member
Youth Hostel's Association
06.2022 - 02.2023
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Made hostel beds at an incredibly efficient pace
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Arts - Philosophy
University of Manchester
Manchester, UK07.2022
Skills
- Inventory Management
- Supply Ordering
- Staff Supervision
- Purchasing
- Cost Control
- Customer Service
- Cash Handling
- Active Listener
- POS Systems
- Opening and Closing Duties
- Beverage Preparation
- Kitchen Staff Coordination
Languages
English
Native or Bilingual
French
Elementary
Certification
- 1 Day Emergency First Aid at Work Training
- UK Food Allergy Awareness Certification
Timeline
Kitchen Manager / Hostel Duty Manager
Youth Hostel's Association
03.2023 - 11.2023
Hostel Team Member
Youth Hostel's Association
06.2022 - 02.2023
Bachelor of Arts - Philosophy
University of Manchester