Anna Hopkins
Lindsay,Ontario
Summary
Observant Property Adjuster with 14 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
17
17
years of professional experience
Work History
Property Field Adjuster
Co-operators Insurance
07.2018 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed and maintained working relationships with vendors to assist in prompt claims handling.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Inside Claims Adjuster
Aviva Canada
07.2016 - 07.2018
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
- Trained other claims staff members on proper handling and evaluation of property claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
Inside Claims Advisor
RBC Insurance
01.2011 - 07.2016
- Investigate, negotiate and settle automobile, property and liability claims such as collision, comprehensive, water damages, vandalism, break and enters
- Manage large volume of claims while coaching new employees
- Coordinate service providers
- Part of pilot team from Property Plus, Property XL and E2E - Communicated with insured’s via e-mail, telephone and face to face.
Subrogation Advisor
RBC Insurance
01.2013 - 12.2013
- Assisted the H&A Subrogation department in a secondment role
- Responsible for the recovery and disposition; including the negotiation of fair settlements on all types of claims assigned as experience, training and performance warrants - provides peer support to team members within the H&A unit - Ability to analyze claims and create appropriate plans and solutions - Ability to work with independently or with others with focus on quality results - Working to develop a program to better recover on claims within the property department.
Inside Service Advisor
RBC Insurance
07.2009 - 01.2011
- Was the first point of contact for the insured’s in their claims process
- Helped the insured’s to understand what would be happening within the claims process, answering the insured’s questions when able to do so
- Accurately document notes in order to maintain a precise record of each claim file
- On behalf of the customer, coordinate with external service providers
- Participated in training and team projects as required
- Worked with many Home and Auto adjusters in various steps of the claims process in order for the claim to be closed at as faster rate
Guest Services Representative
Radisson Hotel
12.2008 - 07.2009
- Handling inbound and outbound phone calls, booking and canceling reservations and transferring the calls to appropriate people if needed
- Greet guests in a warm and friendly manner using focus skills and personalized service
- Register guests into the hotel following established procedures, working in coordination with other co-workers and other departments as required ensuring 100% guest satisfaction
- Maintains the cleanliness of Front Desk and surrounding areas to uphold company standards
- Assists guests by attempting to honor special requests for accommodations, and presents options when those requests cannot be met.
Assistant Manager
Laura Secord
01.2006 - 01.2008
- Helped to Increase revenue by actively cross and up selling
- Was responsible for corporate sales
- Set up displays to attract customers
- Supervised product inventory; verify quantity and quality of product received
- A key holder who was responsible for the day to day operations of a fast paced retail store, including opening and closing store
- Responsible for recruiting and training the newly appointed personnel.
Education
CIP -
Insurance Institute
Management Diploma - Tourism Management
St. Lawrence College
Skills
- Ability to think critically and act logically to evaluate situations, solve problems and make decisions
- Ability to set goals and priorities in work and personal life
- Experienced in working with individuals of various cultural and social backgrounds
- Ability to work effectively both individually and as a team player
- Interpersonal skills obtained through employment that involved interacting with the public, service vendors and other staff members
- Willing to work with others to identify and suggest new ideas to get the job done, creativity
- Have developed respectful and trusting relationships with service vendors in the insurance industry
- Articulate individual with excellent communication skills verbal, written and over the phone
- Use of technology, instruments, tools and information systems effectively
- Such as Internet Explorer, Office, Windows, MacOS, As400, VL, ClaimCentre, XactAnalysis
- In the process of learning American Sign Language
Timeline
Property Field Adjuster
Co-operators Insurance
07.2018 - Current
Inside Claims Adjuster
Aviva Canada
07.2016 - 07.2018
Subrogation Advisor
RBC Insurance
01.2013 - 12.2013
Inside Claims Advisor
RBC Insurance
01.2011 - 07.2016
Inside Service Advisor
RBC Insurance
07.2009 - 01.2011
Guest Services Representative
Radisson Hotel
12.2008 - 07.2009
Assistant Manager
Laura Secord
01.2006 - 01.2008
CIP -
Insurance Institute
Management Diploma - Tourism Management
St. Lawrence College
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