ANNA HOECKER
San Diego
Summary
Results-oriented professional with over 3 years of experience in administrative management, showcasing a history of excellence in customer service and organizational oversight. Possesses strong communication and management skills, excelling in high-pressure environments. Demonstrated ability to handle multiple tasks concurrently, prioritize effectively, and consistently surpass deadlines.
Overview
10
10
years of professional experience
Work History
Customer Experience Advocate
Cymbiotika
San Diego, CA
09.2023 - Current
- Consistently ranked as the highest performer in the team, maintaining a 94% customer satisfaction rating over the course of the year.
- Regularly handle the highest volume of customer inquiries within the team, averaging 100 inquiries per day.
- Demonstrated quick thinking and creative problem-solving to address customer issues.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Utilize listening and communication skills to identify customer problems, needs, and opportunities.
- Showcased in-depth knowledge of company products, providing personalized recommendations to meet customer needs.
Front Desk Manager
Lagroove
Boulder, CO
04.2023 - 08.2023
- Trained new staff on procedures, compliance, and performance strategies.
- Utilized email marketing for client communication about classes, promotions, and updates.
- Managed a team of 8, ensuring adherence to company policies and providing excellent customer service.
- Maintained positive client relationships, advocating for the company.
- Registered and onboarded new clients, processed 100+ payments, and maintained client information in studio software.
- Welcomed and engaged with guests during check-in.
Case Support Advocate
Blue Sky Bridge
Boulder, CO
06.2022 - 12.2022
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Actively participated in team meetings, providing valuable input on case strategy, ensuring the best interests of child clients were prioritized.
- Played a key role in case preparation and set up by warmly greeting clients and agency partners, providing a welcoming atmosphere, and ensuring their smooth orientation to facility.
- Fostering positive and collaborative team culture by actively contributing to discussions, and showcasing a strong commitment to social justice and advocacy for children who have experienced abuse
Hostess
Spruce Farm And Fish
Boulder, CO
06.2021 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked collaboratively with servers, kitchen staff, and management to ensure a seamless dining experience for guests.
- Managed and organized seating arrangements for guests, ensuring that all reservations and walk-in guests were accommodated in a timely, friendly, and efficient manner.
Customer Service and Fulfillment Representative
Way Of Life Athletic Co
Summit, NJ
08.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed end-to-end order fulfillment process, from order placement to shipment tracking, ensuring timely delivery and accuracy.
- Prepared and organized envelopes, packages, containers, and pallets.
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted monthly inventories of raw materials and components on work floor.
Summer Camp Counselor
Hidden Brook Farm
Bedminster, NJ
06.2014 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Created daily activity schedules and organized/coordinated camp programs by collaborating with other camp counselors to create an atmosphere of fun and learning.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Supported children by actively listening and offering encouragement.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO05.2023
Skills
- Customer Service Management
- Detail orientated
- Time-management
- Employee Training
- CRM Software
- Operations Support
- Digital Communications
- Adaptability and Dependability
Timeline
Customer Experience Advocate
Cymbiotika
09.2023 - Current
Front Desk Manager
Lagroove
04.2023 - 08.2023
Case Support Advocate
Blue Sky Bridge
06.2022 - 12.2022
Hostess
Spruce Farm And Fish
06.2021 - 08.2021
Customer Service and Fulfillment Representative
Way Of Life Athletic Co
08.2018 - 12.2020
Summer Camp Counselor
Hidden Brook Farm
06.2014 - 09.2018
Bachelor of Arts - Psychology
University of Colorado At Boulder