Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNA HOECKER

San Diego

Summary

Results-oriented professional with over 3 years of experience in administrative management, showcasing a history of excellence in customer service and organizational oversight. Possesses strong communication and management skills, excelling in high-pressure environments. Demonstrated ability to handle multiple tasks concurrently, prioritize effectively, and consistently surpass deadlines.

Overview

10
10
years of professional experience

Work History

Customer Experience Advocate

Cymbiotika
09.2023 - Current
  • Consistently ranked as the highest performer in the team, maintaining a 94% customer satisfaction rating over the course of the year.
  • Regularly handle the highest volume of customer inquiries within the team, averaging 100 inquiries per day.
  • Demonstrated quick thinking and creative problem-solving to address customer issues.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Utilize listening and communication skills to identify customer problems, needs, and opportunities.
  • Showcased in-depth knowledge of company products, providing personalized recommendations to meet customer needs.

Front Desk Manager

Lagroove
04.2023 - 08.2023
  • Trained new staff on procedures, compliance, and performance strategies.
  • Utilized email marketing for client communication about classes, promotions, and updates.
  • Managed a team of 8, ensuring adherence to company policies and providing excellent customer service.
  • Maintained positive client relationships, advocating for the company.
  • Registered and onboarded new clients, processed 100+ payments, and maintained client information in studio software.
  • Welcomed and engaged with guests during check-in.

Case Support Advocate

Blue Sky Bridge
06.2022 - 12.2022
  • Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
  • Actively participated in team meetings, providing valuable input on case strategy, ensuring the best interests of child clients were prioritized.
  • Played a key role in case preparation and set up by warmly greeting clients and agency partners, providing a welcoming atmosphere, and ensuring their smooth orientation to facility.
  • Fostering positive and collaborative team culture by actively contributing to discussions, and showcasing a strong commitment to social justice and advocacy for children who have experienced abuse

Hostess

Spruce Farm And Fish
06.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked collaboratively with servers, kitchen staff, and management to ensure a seamless dining experience for guests.
  • Managed and organized seating arrangements for guests, ensuring that all reservations and walk-in guests were accommodated in a timely, friendly, and efficient manner.

Customer Service and Fulfillment Representative

Way Of Life Athletic Co
08.2018 - 12.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed end-to-end order fulfillment process, from order placement to shipment tracking, ensuring timely delivery and accuracy.
  • Prepared and organized envelopes, packages, containers, and pallets.
  • Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted monthly inventories of raw materials and components on work floor.

Summer Camp Counselor

Hidden Brook Farm
06.2014 - 09.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Created daily activity schedules and organized/coordinated camp programs by collaborating with other camp counselors to create an atmosphere of fun and learning.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Supported children by actively listening and offering encouragement.

Education

Bachelor of Arts - Psychology

University of Colorado At Boulder
Boulder, CO
05.2023

Skills

  • Customer Service Management
  • Detail orientated
  • Time-management
  • Employee Training
  • CRM Software
  • Operations Support
  • Digital Communications
  • Adaptability and Dependability

Timeline

Customer Experience Advocate

Cymbiotika
09.2023 - Current

Front Desk Manager

Lagroove
04.2023 - 08.2023

Case Support Advocate

Blue Sky Bridge
06.2022 - 12.2022

Hostess

Spruce Farm And Fish
06.2021 - 08.2021

Customer Service and Fulfillment Representative

Way Of Life Athletic Co
08.2018 - 12.2020

Summer Camp Counselor

Hidden Brook Farm
06.2014 - 09.2018

Bachelor of Arts - Psychology

University of Colorado At Boulder

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ANNA HOECKER