Hi, I’m
Anna Ho
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
years of professional experience
Work History
Dallas TalentVancouver, BC
Stand-In Actor
03.2014 - Current
Job overview
- Carefully studying the principal actor’s blocking in marking rehearsal
- Stand still on principal actor’s marks
- Accurately perform the blocking of the principal actor during setup/camera rehearsal
- Learned scripts to understand characters' relationships and develop role interpretations.
Self-EmployedVancouver, BC
Events Bartender
01.2014 - Current
Job overview
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Set up glassware, liquor and other necessary supplies for special events.
- Tended bar for high-volume, fast-paced events with over 1000 guests.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Shaw CommunicationsVancouver, BC
Sales Support & Customer Service Representative
09.2012 - 09.2019
Job overview
- Provided support for the sales team in daily operations, coordinated, and executed sales events, booked and help manage work orders, track and report on sales results.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Documented customer complaints and completed corrective action requests.
- Promoted and upsold Shaw products
- Participated at local events including booth setup and tear down
- Responded to inbound calls and assisted customers in a high-volume call center.
Skills
- Flexible and Adaptable
- Self-Motivated
- Good Telephone Etiquette
- Teamwork and Collaboration
- Upselling Products and Services
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Customer Service and Assistance
Timeline
Stand-In Actor
Dallas Talent
03.2014 - Current
Events Bartender
Self-Employed
01.2014 - Current
Sales Support & Customer Service Representative
Shaw Communications
09.2012 - 09.2019