Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Reading, painting with acrylics
Timeline
Generic

Anna Hill

Summary

Technology-inclined professional possesses strong troubleshooting capabilities, and customer-oriented attitude. Adept at explaining the technical to the non-technical user. Self-motivated and attentive with good interpersonal and problem-solving abilities.

Results-oriented writing professional with experience preparing concise and accurate technical documents. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Hardworking and passionate job seeker with 30+ years of IT support and technical writing experience in various industries.

Overview

41
41
years of professional experience

Work History

Certified Hypnotherapist

Self-employed
10.2016 - 02.2022
  • Dispelled misinformation about hypnotherapy, false memories and concept of unconscious mind to build trust with clients seeking treatment.
  • Informed clients on history and current practice in hypnotherapy to align understanding and expectations with methods used and reasonable projection of results.
  • Evaluated patient susceptibility to suggestion, to facilitate hypnotic states and select optimal therapeutic techniques.
  • Explained hypnosis process to patients to quell fears about safety and effects of hypnotic therapies.
  • Interviewed clients to understand motivations for seeking therapy and collaborate to develop suitable treatment plans.
  • Induced trance-like state in patients to change behavioral patterns through access to unconscious mind.
  • Documented client progress to track effectiveness and inform future treatment plans.

Network Marketer

Self-employed
11.2010 - 03.2016
  • Maintained inventory of marketing literature, archive files and sample files.
  • Developed, maintained and utilized diverse client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to event marketing, sales and brand promotion.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.

IT Trainer

Self-employed
07.1989 - 10.2010
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Updated training coursework and requirements according to group and technology changes.
  • Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Created courseware using online learning management system tool and various graphics and multimedia software programs.
  • Provided coaching and mentoring to employees.

IT Specialist

Sears Canada, Nissan, Bank Of Montreal
10.1980 - 06.1989
  • Team member of Assembler programmers working on the catalogue order system.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted with updating technical support best practices for use by team.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Performed second-level support for helpdesk agents.
  • Acted as liaison between Technical Specialists and end users.

  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.

Education

Associate of Applied Science - Computer Science Technology

Sheridan College
Oakville, ON

Skills

  • Social Perceptiveness
  • Excellent Communication
  • Active Listening
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Microsoft Word, Excel and PowerPoint
  • Organization
  • Dependable and Responsible

Languages

English
Native or Bilingual

Affiliations

Hypnotherapist in good standing with the American Hypnosis Association (AHA)

Certified facilitator for Peak Performance Institute (PPI)

Optimist International member since 2016

Reading, painting with acrylics

I enjoy keeping up with current and local news online, and love to pick up the latest murder mystery or highly rated fiction novel. For fun and to feed my love of abstract and colourful "eye candy" I have taken up the technique of "pouring" with acrylic paints.

Timeline

Certified Hypnotherapist

Self-employed
10.2016 - 02.2022

Network Marketer

Self-employed
11.2010 - 03.2016

IT Trainer

Self-employed
07.1989 - 10.2010

IT Specialist

Sears Canada, Nissan, Bank Of Montreal
10.1980 - 06.1989

Associate of Applied Science - Computer Science Technology

Sheridan College

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Anna Hill