Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Anna Hernandez

Monterey

Summary

US Army veteran experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Operations Supervisor

United States Army
Clay Kaserne, Germany
05.2024 - Current
  • Remotely supervised operations for 450+ personnel across 4 separate locations using digital management and classified security systems
  • Implemented and monitored 100+ SOPs and compliance protocols through virtual oversight and documentation
  • Maintained centralized digital logs and intelligence reports with 98% accuracy using collaborative platforms
  • Provided great customer service and helped find solutions for anyone who needed help
  • Coordinated across multiple time zones to ensure continuous operational coverage
  • Various Locations (Remote & Distributed Operations)

Intelligence Analyst

United States Army
Mainz Kastel, Germany
05.2023 - 05.2024
  • Collaborated with distributed team of 20+ analysts and officers using secure digital communication tools
  • Synthesized data from multiple sources into actionable intelligence reports and presentations
  • Conducted independent research and analysis to support time-sensitive organizational decisions
  • Delivered virtual briefings to leadership, translating complex data into clear recommendations
  • Managed classified information systems requiring strict digital security protocols
  • Various Locations (Remote & Distributed Operations)

Security Manager

United States Army
Mainz Kastel, Germany
09.2021 - 05.2023
  • Created and maintained comprehensive digital documentation system for inspections and incident tracking
  • Developed contingency protocols and emergency response plans for diverse scenarios
  • Conducted independent security assessments and communicated findings to stakeholders
  • Managed schedules and operations with minimal oversight, demonstrating strong self-management
  • Various Locations (Remote & Distributed Operations)

Education

Associate of Arts - General Studies

University of Maryland Global Campus
01-2025

Bachelor of Science - Biology

California State University
Monterey, CA
05-2028

Skills

  • Customer service
  • Scheduling
  • Expertise in Microsoft applications
  • Classified network management
  • AI Prompt training
  • Open source research
  • Briefing and presentation
  • Development of standard operating procedures
  • Conversational German

Timeline

Operations Supervisor

United States Army
05.2024 - Current

Intelligence Analyst

United States Army
05.2023 - 05.2024

Security Manager

United States Army
09.2021 - 05.2023

Associate of Arts - General Studies

University of Maryland Global Campus

Bachelor of Science - Biology

California State University
Anna Hernandez