Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Hay

East Palo Alto

Summary

Enthusiastic Individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in skill. Motivated to learn, grow and excel.


Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

13
13
years of professional experience

Work History

Bilingual Family Eligibility Coordinator

4Cs of San Mateo County
01.2023 - Current
  • Enroll families into the program and determine initial and continued eligibility of families to receive subsidized child care services.
  • Update and maintain family case files in accordance with California state regulations, Funding Terms and Conditions, External Audit requirements and 4Cs policies or procedures.
  • Conduct certification and re-certification meetings with new and existing families in accordance with California state regulations, funding terms and conditions, external audit standards and 4Cs policies and procedures.
  • Maintain thorough and accurate records, files, correspondence, and statistics in both written form and via data entry in computer databases to fully document services.
  • Enhanced team productivity, assisting colleagues in resolving complex eligibility issues when needed.
  • Improved client satisfaction by efficiently managing eligibility cases and providing timely updates.


Financial Services Representative

San Mateo Credit Union
06.2021 - 12.2022
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.

Bakery Supervisor

Whole Foods Market
01.2019 - 05.2021
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Increased customer satisfaction by maintaining a clean and organized workspace.

Pastry Chef

Dynora Bakery
06.2017 - 01.2020
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Maintained well-organized mise en place to keep work consistent.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.

Bakery Manager

Bianchinis Market
05.2012 - 05.2017
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Waitress

The Peninsula Regent
01.2012 - 04.2012
  • Maintained customer satisfaction with timely table check-ins to assess food and beverages
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

Associate Of Business Administration - Business

Canada College
Redwood City, CA
05.2016

Associate Of Science - Culinary Arts And Hospitality Studies

City College of San Francisco
San Francisco, CA
05.2013

High School Diploma -

Woodside High School
Woodside, CA
06-2010

Skills

  • Project Management
  • Effective communication skills
  • Problem Solving
  • Team Player
  • Time Management
  • Leadership
  • Bilingual
  • Teller Auditing
  • Team Meetings
  • Documentation and paperwork
  • Attention to detail
  • Adaptability and flexibility
  • Decision-making
  • Knowledgeable in [software]

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Bilingual Family Eligibility Coordinator

4Cs of San Mateo County
01.2023 - Current

Financial Services Representative

San Mateo Credit Union
06.2021 - 12.2022

Bakery Supervisor

Whole Foods Market
01.2019 - 05.2021

Pastry Chef

Dynora Bakery
06.2017 - 01.2020

Bakery Manager

Bianchinis Market
05.2012 - 05.2017

Waitress

The Peninsula Regent
01.2012 - 04.2012

Associate Of Science - Culinary Arts And Hospitality Studies

City College of San Francisco

Associate Of Business Administration - Business

Canada College

High School Diploma -

Woodside High School

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