Anna Hamilton
County of Grande Prairie
Summary
Dynamic and results-oriented professional with extensive experience at Alberta Health Services - EMS, adept in office administration and team collaboration. Excelled in streamlining operations, enhancing employee engagement at Telus Communications, and boosting customer satisfaction. Skilled in Microsoft Office and possessing exceptional verbal and written communication abilities, consistently achieved project goals within budget constraints.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Diligent with solid background in coordinating administrative tasks and supporting executive teams. Managed office operations efficiently and facilitated successful project completions. Demonstrated organizational skills and proficiency in communication and problem-solving.
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Reliable and organized professional with strong ability to manage multiple tasks efficiently and maintain meticulous attention to detail. Demonstrates solid understanding of office operations and proficiency in scheduling, document management, and communication. Committed to streamlining processes and enhancing team productivity.
Overview
55
55
years of professional experience
Work History
Administrative Coordinator
Alberta Health Services - EMS
01.2004 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Facilitated successful audits by maintaining impeccable financial and operational records.
- Oversaw budget tracking and expense reporting, ensuring projects stayed within financial constraints.
Manager
Telus Communications
07.1979 - 05.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Hairdresser
Self-employeed
02.1976 - 06.1979
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Store Team Member
Grovedale General Store
02.1970 - 02.1976
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
High School Diploma -
Harry Balfour
Grande Prairie, AB05-1975
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Team collaboration
- Office administration
- Document management
- Meeting planning
- Microsoft Excel
- Documentation and recordkeeping
- Inbound phone call handling
- Filing
- Calendar management
- Proficient in Microsoft Word, Excel, PowerPoint
- Project management
- Inventory management
- Event planning
- Travel arrangements coordination
- Workload management
- Meeting coordination
- Office equipment maintenance
- Presentation preparation
- Bookkeeping
- Employee records management
- Processing expense reports
- Staff scheduling procedures
- Travel arrangements
- Employee development
- Verbal and written communication
- Budget monitoring
- Microsoft office
- Phone and email etiquette
- Coaching and mentoring
- Payroll and budgeting
- Payroll administration
- Employee supervision
Languages
English
Professional Working
Timeline
Administrative Coordinator
Alberta Health Services - EMS
01.2004 - Current
Manager
Telus Communications
07.1979 - 05.2003
Hairdresser
Self-employeed
02.1976 - 06.1979
Store Team Member
Grovedale General Store
02.1970 - 02.1976
High School Diploma -
Harry Balfour
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