Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Hall

Stittsville

Summary

Dynamic Museum Coordinator at North Lanark Regional Museum with a proven track record in curatorial expertise and event planning. Successfully enhanced exhibits and organized community events, boosting attendance significantly. Skilled in collections management and adept at fostering volunteer collaboration, ensuring high-quality presentations and enriching visitor experiences. First aid certified and committed to professional development.

Overview

12
12
years of professional experience

Work History

Museum Coordinator

North Lanark Historical Society
08.2023 - Current
  • Completed a professional development workshop in care of objects- October 2023. This workshop was offered through the Canadian Conservation Institute.
  • Supervised summer students throughout their time at the museum by providing guidance on assigned tasks, offering valuable professional development experiences.
  • Enhanced visitor experience by curating engaging and informative exhibits.
  • Oversaw exhibit design and installation, ensuring high-quality presentation standards were met consistently.
  • Collaborated with museum staff and volunteers to ensure smooth daily operations.
  • Implemented marketing strategies to increase overall museum visibility and attract a larger audience base.
  • Organized special events to promote the museum, drawing in new visitors and fostering community involvement.
  • Provided excellent customer service by addressing inquiries from the public, ensuring a positive museum experience for all visitors.
  • Maintained accurate collection records, facilitating efficient research access and proper artifact care.
  • Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance.
  • Received, photographed, cataloged, researched and prepared objects for display or storage.
  • Managed inventory control systems resulting in an organized storage area allowing more efficient access to collections.
  • Assisted in grant writing efforts to secure additional funding sources for future exhibitions or projects.

Customer Service Representative

Assured Allards Collission Centre
04.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

Moffatts Mazda
06.2019 - 12.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Kept records of customer interactions, recording details of inquiries, complaints, as well as actions taken.
  • Process work orders for vehicle purchases ensuring all work gets done by time of delivery.
  • File work orders.
  • Work with third party companies to complete work on vehicles.
  • Bill out invoices.

Cashier

United Lumber Home Hardware
10.2013 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Records Assistant- Student Position

The County Of Simcoe
05.2017 - 08.2018
  • Employed as the Records Keeper Assistant for two consecutive summers.
  • Conducted regular file purges according to established schedules, reducing unnecessary clutter in storage areas while preserving vital documents securely.
  • Kept records of materials filed or removed using logbooks or computers.
  • Added new material to file records or created new records as necessary.
  • Tracked materials removed from files to ensure that borrowed files are returned.
  • Sort or classify information according to guidelines, such as content, purpose, or chronological, alphabetical, or numerical order.
  • Find and retrieve information from files in response to requests from authorized users.
  • Place materials into storage receptacles such as file cabinets, boxes, bines, or drawers according to classification and identification information,.
  • Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
  • Worked with different departments throughout the County office to organize their files.

Education

Honours Bachelor of Arts And Science - Interdisciplinary Studies

Lakehead University
Orillia, ON
06.2019

High School Diploma -

Eastview Secondary School
Barrie, ON
06.2015

Skills

  • Visitor engagement
  • Curatorial expertise
  • Digital media
  • Website maintenance
  • Volunteer management
  • Historical research
  • Marketing initiatives
  • Collections management
  • Event organization
  • Fundraising strategies
  • Cataloging proficiency
  • Exhibition planning
  • First aid certified

Timeline

Museum Coordinator

North Lanark Historical Society
08.2023 - Current

Customer Service Representative

Assured Allards Collission Centre
04.2023 - 08.2023

Customer Service Representative

Moffatts Mazda
06.2019 - 12.2021

Records Assistant- Student Position

The County Of Simcoe
05.2017 - 08.2018

Cashier

United Lumber Home Hardware
10.2013 - 05.2019

Honours Bachelor of Arts And Science - Interdisciplinary Studies

Lakehead University

High School Diploma -

Eastview Secondary School

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