Ruslan Goryn
Toronto,ON
Summary
Detail-oriented dispatcher with proven strengths in customer service, effective communication, and problem-solving. Committed to optimizing transport schedules and enhancing team collaboration for timely deliveries.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher in Logistics Company
USF dispatch
Ukraine, Ukraine
07.2016 - 12.2024
- Coordinated daily schedules for transport, ensuring timely dispatch of vehicles.
- Monitored real-time vehicle locations using GPS tracking systems.
- Managed communication between drivers and clients to relay important information.
- Resolved dispatch-related issues by prioritizing urgent requests effectively.
- Collaborated with team members to optimize routing for efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Construction Worker
Private Entrepreneur
Ukraine, Ukraine
07.2015 - 06.2016
- Collaborated with team members to complete various construction tasks efficiently.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted in the assembly and installation of various construction components.
- Followed safety protocols to minimize risks during daily operations.
- Completed variety of physical labor tasks.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Specialist
JSC "OTP Bank"
Ukraine, Ukraine
10.2007 - 06.2015
- Managed client relationships through effective communication and problem-solving techniques.
- Analyzed financial data to support strategic decision-making within the bank.
- Collaborated with cross-functional teams to streamline banking operations and improve efficiency.
- Assisted clients with account inquiries and banking services.
- Processed customer transactions accurately and efficiently.
- Maintained accurate records of daily banking activities.
- Opened new accounts and served existing customers based on individual financial needs.
- Updated customer information into the database after verifying its accuracy.
- Verified identity documents presented by customers before approving any transactions.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Reviewed customer applications for completeness and accuracy.
- Promoted and sold banking products and financial services.
- Resolved problems or discrepancies concerning customers' accounts.
Education
Specialist of Economics - Marketing
Ternopil State Technical University
Ternopil, Ukraine06.2007
Skills
- Data entry
- Customer service
- Attention to detail
- Problem-solving
- Team collaboration
- Effective communication
- Time management
- Material handling
- Quality assurance controls
- Operations support
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional
Certification
Driver License
Timeline
Dispatcher in Logistics Company
USF dispatch
07.2016 - 12.2024
Construction Worker
Private Entrepreneur
07.2015 - 06.2016
Specialist
JSC "OTP Bank"
10.2007 - 06.2015
Specialist of Economics - Marketing
Ternopil State Technical University