Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anna Gill

Summary

Student working through the Fish, Wildlife, and Recreation program at BCIT, looking to gain experience and knowledge in conservation, natural areas, and habitat management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Rentals and Repairs Technician

Cypress Mountain Resort
11.2021 - Current
  • Handled maintenance and repair requests to keep equipment in safe condition and maintain renter satisfaction.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Screened customers by checking credit, and rental history to protect company property.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.

Cafe Attendant

Maya's Ice Cream
07.2021 - Current
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Assisted customers with product selection by answering questions about allergy concerns and sensitivities.
  • Exceeded customer expectations by providing welcoming environment and friendly service.

Customer Service Attendant

BC Ferries
06.2022 - 07.2023


  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Able to work in independent and team roles while in high energy environments.
  • Trained in a variety of safety protocols regarding firefighting, crowd control, and evacuation procedures.

Education

Bachelor of Arts - Psychology

University of British Columbia
Vancouver, BC

Fish, Wildlife, And Recreation

British Columbia Institute of Technology
Burnaby, BC
05.2025

Skills

  • Safety and Security Regulations
  • Customer Service
  • Multitasking
  • Enthusiasm to Learn
  • Working Under Pressure
  • Working Independently or in Teams Comfortably
  • Level Headed
  • Leadership Qualities
  • Sociable

Certification

  • OFA Level 1
  • Passenger Safety Management (Transport Canada Endorsement)
  • Sea Farer's Medical
  • LSA Slide Training
  • Food Safe
  • Serving It Right

Timeline

Customer Service Attendant

BC Ferries
06.2022 - 07.2023

Rentals and Repairs Technician

Cypress Mountain Resort
11.2021 - Current

Cafe Attendant

Maya's Ice Cream
07.2021 - Current

Bachelor of Arts - Psychology

University of British Columbia

Fish, Wildlife, And Recreation

British Columbia Institute of Technology

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Anna Gill