Anna Franklin
Customer Focused • Tech Driven • Reliable
San Diego
Summary
Customer focused sales professional with experience across field sales, retail leadership, and customer service environments, currently working as a Field Sales Pro with Babylon Management Company, an AT&T authorized partner. Known for building relationships, identifying customer needs, and delivering connectivity solutions in fast paced, performance driven settings. Actively completing CompTIA A+ certification while developing technical and networking fundamentals, with a clear goal of transitioning into an entry-level IT support or network operations role. Brings strong communication skills, accountability, and a hands-on learning approach.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Field Sales Pro: AT&T
Babylon Management Company
01.2026 - Current
- Acquire new business customers through consultative, field-based outreach focused on AT&T Fiber and 5G connectivity solutions
- Conduct on-site and virtual assessments to understand customer connectivity needs, bandwidth requirements, and service eligibility
- Educate customers on fiber internet, wireless services, and basic network considerations
- Collaborate with internal teams to confirm service availability, order accuracy, and installation readiness
- Maintain accurate documentation of customer interactions, service details, and follow-up actions using CRM tools
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Strengthen technical fluency to support a planned transition into IT support and network-focused roles
Assistant Manager
Worldwide Snacks
12.2023 - 11.2025
- Supported daily store operations including scheduling, inventory management, and cash handling
- Assisted in training and supervising staff while ensuring consistent customer service standards
- Resolved customer issues and escalations in a timely and professional manner
- Maintained point-of-sale systems and supported basic technical troubleshooting
- Managed product displays, restocking, and vendor coordination
- Supported sales reporting and operational documentation
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Retail Sales Associate
Upstate Footworks
11.2021 - 11.2023
- Provided in-store and online customer support for a buy, sell, and trade retailer specializing in athletic footwear and apparel
- Assisted customers with product selection while delivering a high level of service and product knowledge
- Managed inventory tracking, order fulfillment, and stockroom organization
- Supported online sales activity, product listings, and customer communication
- Maintained visual merchandising standards and supported daily store operations
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Music Artist
Stonewood Records
10.2019 - 10.2022
- Managed independent creative projects including scheduling, promotion, and collaboration
- Demonstrated discipline, accountability, and time management while balancing multiple commitments
- Built communication and branding skills through live performances and digital platforms
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Contributed to creative process through original ideas and inspiration.
Education
High School Diploma -
Dorman High School
Spartanburg, SC05-2019
Some College Coursework - Business Administration
Coastal Carolina University
Conway, SCSkills
- CompTIA A Core 1 In Progress
- Hardware and device fundamentals
- Windows operating system basics
- Networking fundamentals including routers, modems, and IP addressing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Management
Customer engagement
Certification
Certified Phlebotomy Technician
Accomplishments
Girls Varsity Basketball Team - Waccamaw High School- Pawleys Island, SC (3 years); Dorman High School - Spartanburg, SC (1 year) May 2019
Member of the Girls Varsity Basketball Team - Waccamaw High School- Pawleys Island, SC (3 years); Dorman High School - Spartanburg, SC (1 year)
National Society of High School Honor Scholars (NSHSS)
March 2019
Awarded membership in the National Society of High School Honor Scholars for academic success and leadership activities in high school.
Hope Scholarship to Coastal Carolina University
March 2019
Academic Tuition Scholarship to Coastal Carolina University
Team USA Basketball in Australia
July 2017
Member of Team USA- Traveled to Australia representing the USA in international girls basketball competition.
Timeline
CPR Certified
01-2026
Field Sales Pro: AT&T
Babylon Management Company
01.2026 - Current
Certified Phlebotomy Technician
07-2025
Assistant Manager
Worldwide Snacks
12.2023 - 11.2025
Retail Sales Associate
Upstate Footworks
11.2021 - 11.2023
Music Artist
Stonewood Records
10.2019 - 10.2022
High School Diploma -
Dorman High School
Some College Coursework - Business Administration
Coastal Carolina University