Anna Filippova

• Managed all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Developed customized treatment plans for new clients.
• Managed a high volume of phone calls, efficiently addressing inquiries and scheduling appointments
• Oversee inventory management, including ordering product and supplies
• Oversee equipment maintenance
• Monitor client feedback and address any concerns and/or complaints promptly
• Oversaw the hiring, training, and performance evaluations of clinic staff
• Ensuring all treatments and procedures comply with relevant health and safety regulations.
• Updated social media platforms regularly with promotional offers and client treatment results
• Coordinated transactions across multiple platforms: in-store, via email and over the phone.
• Maintained accurate records of patient appointments, treatments, and medical histories
• Led regular staff meetings to communicate updates, address concerns, and foster teamwork
• Created employee schedules that optimized staffing levels based on patient demand patterns
• Overseeing the maintenance and cleanliness of the facility, ensuring it is well-maintained and meets the highest standards.

Coordinated large scale business summits for up to 1,000 guests with this award-winning international media organization specializing in Business Performance, Energy, Pharmaceuticals, Manufacturing, and Supply Chain. Advertised international conferences via email and social media while directing the concept and creation of print, marketing, and booth materials.

• Develop, plan, and manage project timelines to meet delivery deadlines; ensure high levels of client satisfaction with all aspects of AVIDA services and resolve client satisfaction issues with celerity.
• Train new hires and interns on internal processes, customer service, and effective project delivery; delegate tasks accordingly and address inquiries and concerns from both junior and senior staff with diplomacy and tact.
• Allocate client budget according to content, equipment, and services requested; assist with sales and marketing initiatives through conducting cold calls, hosting Lunch and Learns, and delivering presentations.
• Collaborated with Design team to produce a variety of sales decks for distribution to potential clients; identified and determined the best information and project samples to showcase in sales pitches/presentations.

Coordinated large scale business summits for up to 1,000 guests with this award-winning international media organization specializing in Business Performance, Energy, Pharmaceuticals, Manufacturing, and Supply Chain. Advertised international conferences via email and social media while directing the concept and creation of print, marketing, and booth materials.

• Collaborated with Marketing and Operations teams to coordinate all conference requirements, including food and beverage catering, room accommodations, and parking services.
• Accountable for social media engagement and management, regularly posting events and sending out invites through LinkedIn to reach a broad network of potential clients.
• Produced and distributed PR pieces to journalists and relevant stakeholders; collaborated with Design team to create engaging banner ads that were subsequently posted on partner websites.
• Reviewed and authenticated marketing budgets, ensuring all logistics, details, agreements, permits, and vendor pageantry were handled with accuracy and concise measurement.
• Accountable for monthly media mix analysis for each event as well as reporting response and ROI; liaised with sales team on lead pass-over strategy and proactively gained/presented feedback on leads to Senior Management.

Fulfilled cross-functional support role for this innovative career consulting firm, entailing coordination of customer-focused events and execution of marketing initiatives to generate business growth and brand awareness. Coordinated logistics, accommodations, and general planning for international trade show events.

• Developed and facilitated comprehensive Lunch and Learn sessions for clients, instructing professionals on strategies to improve internal workflow and optimize operational cohesion.
• Assisted in the production and maintenance of a centralized product information library; conducted a series of normative assessments to accurately predict performance and retention within a client's organization.
• Participated in high-profile conferences while interfacing with prospective clients and distributing media packs/giveaways to attract new clientele.
• Tracked prospective contacts, seminar attendees, event revenues, and expenses for each trade show and event; produced monthly customer newsletter and follow-up letters emphasizing client appreciation.
• Prepared booth displays and coordinated design of marketing collateral; edited all content prior to publication.