ANNA FEDIVA
Summary
Business-minded independent thinker professional tackling any job task with gusto and precision and successfully overseeing a busy front office. Bilingual Front Office Manager performing multiple tasks, including cash transactions, check-ins and telephone inquiries. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines and enthusiastic, friendly and personable demeanor with knack for organization. Looking to take on new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SALES AND LEASING CONSULTANT
Nissan Downtown Toronto
05.2023 - 11.2023
- Maintained strong and well-managed online presence to successfully market community.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared pricing agreements and contracts to close sales.
- Completed registration paperwork and sales documentation.
SENIOR FRONT DESK AND ROYAL SERVICE AGENT
Fairmont Chateau Lake Louise
06.2021 - 04.2022
- Supervise & mentor Front Desk team members, ensuring the team is effectively trained on LQA standards, and that those standards are being consistently followed through monitoring and providing feedback
- Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Responsible for a cash float.
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Personalized and phone support for clients in-house.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
FRONT OFFICE MANAGER
Four Points By Sheraton Niagara Falls Fallsview
08.2019 - 06.2021
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Oversaw cash and credit card payment transactions at the front desk
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
NIGHT AUDITOR
Four Points By Sheraton Niagara Falls Fallsview
03.2018 - 08.2019
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Monitored reservations to track incoming parties and special events
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
- Accurate completion of all special billing requests.
- Generated and printed daily financial reports to track hotel performance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
BACHELOR OF COMMERCE -
York University
Toronto, ON04.2026
HOSPITALITY - HOTEL AND RESTAURANT OPERATIONS DIPLOMA -
Niagara College
Niagara-on-the-Lake, ON04.2019
Skills
- Problem resolution
- Leadership
- Computer skills
- Customer Service
- Pre-Sales Support
- Business Development
- First Aid/CPRHospitality services
- Conflict Management
- Employee Supervision
Certification
- First Aids and CPR
- Hospitality services- Being able to save a life or your own
- Opera Property Manager - Resort property use, quick keys, billing, cashier shift functions, reports, and fundamental information for the shift.
- Royal Service Manager - Property use, main dashboard, guest service recoveries, amenity requests, guest services ticket placement for requests
- FHR American Express Fine Hotels & Resorts - Program recognition, benefits of Fine Hotels& Resorts, check-in process for card holders, forms of payment
- Opera E-Learning Certification
- Food Safety
Languages
English, Fluent
Ukrainian, Native
Russian, Bilingual
Timeline
SALES AND LEASING CONSULTANT
Nissan Downtown Toronto
05.2023 - 11.2023
SENIOR FRONT DESK AND ROYAL SERVICE AGENT
Fairmont Chateau Lake Louise
06.2021 - 04.2022
FRONT OFFICE MANAGER
Four Points By Sheraton Niagara Falls Fallsview
08.2019 - 06.2021
NIGHT AUDITOR
Four Points By Sheraton Niagara Falls Fallsview
03.2018 - 08.2019
BACHELOR OF COMMERCE -
York University
HOSPITALITY - HOTEL AND RESTAURANT OPERATIONS DIPLOMA -
Niagara College
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