Anna Duong
San Jose
Summary
Business Office Manager with strong experience in improving daily operations and supporting staff performance. Skilled in planning, budgeting, and managing multiple projects to increase productivity and reduce costs. Known for clear communication, organization, and identifying process improvements, with a strong interest in applying these skills within the Human Resources field.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Almaden Auto Repair
San Jose
05.2022 - Current
- Supervised daily shop operations, integrating workflow scheduling and managing payroll to ensure operational efficiency.
- Oversaw inventory management to ensure timely availability of parts and supplies.
- Coordinated scheduling of repairs and maintenance services to optimize turnaround time for customer requests.
- Implemented office procedures that enhanced customer service quality and improved client interactions.
- Managed daily office operations to maintain smooth workflow at Almaden Auto Repair.
- Collaborated with technicians to streamline communication between office and repair team.
Human Resource Assistant
Naprotek
San Jose
02.2020 - 04.2022
- Supported daily HR operations by maintaining accurate employee records, assisting staff with benefits and policy questions, communicating company updates, and helping address workplace concerns.
- Worked closely with the HR Manager to support employee relations while maintaining confidentiality and a positive work environment.
Accounts Payable & Receivable Assistant
Naprotek
San Jose
02.2020 - 04.2022
- Managed full-cycle accounts receivable and payable operations, ensuring timely invoicing and accurate payment reconciliations.
- Assisted in month-end closing activities to ensure precise financial reporting.
- Mitigated billing disputes with customers and vendors effectively.
- Streamlined organization of financial records to enhance operational integrity.
Machine Operator/ Assembler
Naprotek
San Jose
02.2020 - 04.2022
- Operated PCB assembly equipment, performing SMT, through-hole, and hand soldering with quality control inspections.
- Collaborated with engineers to improve build quality and streamline processes.
- Maintained compliance with safety and quality standards to achieve production goals.
- Documented production logs to ensure accurate tracking and accountability.
- Trained new employees on assembly techniques and operation of equipment to enhance team capability.
- Trained new employees on assembly techniques and operation of equipment to enhance team capability.
- Maintained cleanliness and organization of work area daily.
- Documented production logs to ensure accurate tracking and accountability.
Operations Manager
Lundy Dry Cleaners
San Jose
08.2016 - 12.2019
- Resolved customer issues and supported local marketing efforts.
- Managed daily operations to ensure smooth workflow in dry cleaning services.
- Oversaw staff scheduling and training for optimal team performance.
- Implemented inventory control systems to track supplies and materials efficiently.
Education
Bachelor of Arts - Human Resources
San Jose State University
San Jose, CA05.2026
Associate's Degree - Business Management
Evergreen Valley College
San Jose, CA05-2024
Skills
- Operations oversight
- Business operations
- Office management
- Customer service
- Organizational skills
- Multitasking
- Team building
- Excellent communication
- Adaptable and flexible
- Team-oriented and collaborative
- Quick learner
- Persistent
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Business Office Manager
Almaden Auto Repair
05.2022 - Current
Human Resource Assistant
Naprotek
02.2020 - 04.2022
Accounts Payable & Receivable Assistant
Naprotek
02.2020 - 04.2022
Machine Operator/ Assembler
Naprotek
02.2020 - 04.2022
Operations Manager
Lundy Dry Cleaners
08.2016 - 12.2019
Bachelor of Arts - Human Resources
San Jose State University
Associate's Degree - Business Management
Evergreen Valley College