Anna Dua
Surrey,BC
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARTENDER/Server
THE INDIAN CLUB
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Admin Assistant(REAL ESTATE)
KRIMSON MORTGAGES
04.2023 - 03.2024
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Help maintain the budget plan
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Handle technical issues in their area of expertise
OPS COORDINATOR
FEDEX GROUND
06.2022 - 07.2023
- Sorts packages and stacks them on pallets
- Adheres to all warehouse safety guidelines
- Reports any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Makes sure all packages are properly packed and loaded
- Follows written and verbal instructions from the warehouse manager
Front Desk Receptionist
Fairmont Hotel Vancouver
01.2023 - 06.2023
- INTERNSHIP
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
Front Desk Receptionist
Atira Property Management
01.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
BARISTA/BARTENDER/BAKER
BANDRA CAFE
12.2022 - 02.2023
- Prepares, produces, and bakes breakfast pastries, breads, rolls, and some desserts
- Develops new products for a la carte or menus on a rotating basis
- Decorates baked goods, such as cream pies, using a pastry bag
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials
- Took customer orders and entered them into the point-of-sale system
- Created coffee and other beverages and prepared food products
- Kept the restaurant, line, and backroom clean and tidy at all times
Office Administrator
Salvation Army Store
02.2022 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
BBA - Finance
University of British Columbia
Vancouver, BC01.2025
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Guest services
- Documentation review
- Microsoft excel
- Leadership
- Microsoft word
- English
Certification
- SERVING IT RIGHT
- FOOD SAFE LEVEL 1
- OFA LEVEL 1
Awards
COUNTRY CLUB BAKING (1ST RANK) INTER SCHOOL BARTENDING WINNER DISTRICT BAKING CHAMPIONSHIP(GOLD MEDAL)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
BARTENDER/Server
THE INDIAN CLUB
08.2023 - Current
Admin Assistant(REAL ESTATE)
KRIMSON MORTGAGES
04.2023 - 03.2024
Front Desk Receptionist
Atira Property Management
01.2023 - 05.2023
Front Desk Receptionist
Fairmont Hotel Vancouver
01.2023 - 06.2023
BARISTA/BARTENDER/BAKER
BANDRA CAFE
12.2022 - 02.2023
OPS COORDINATOR
FEDEX GROUND
06.2022 - 07.2023
Office Administrator
Salvation Army Store
02.2022 - 08.2022
BBA - Finance
University of British Columbia