Summary
Overview
Work History
Education
Skills
Languages
Timeline
Anna Dolgopolova

Anna Dolgopolova

Montreal

Summary

Dedicated and adaptable professional with a diverse background in customer service, administrative support, and psychotherapy. Experienced in fostering strong client relationships, managing multiple tasks efficiently, and delivering exceptional service in fast-paced environments. Proficient in various software tools including Microsoft Office, SAP CRM, and Trello. Known for excellent communication skills, organizational prowess, and a strong ability to solve problems creatively. Eager to bring a strong work ethic and a positive attitude to an entry-level position in Montreal, with a passion for contributing to team success and gaining new experiences in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Psychotherapist

Private Practice
02.2022 - Current
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Performed client assessments and developed treatment plans.
  • Provided crisis support and emergency care for patients.
  • Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
  • Documented patient information, treatment plans, and patient responses.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.

Executive Personal Assistant

GeetJob, Moonshard, SONM
04.2018 - 07.2022
  • Travel support.
  • Arranged domestic and international travel plans and itineraries.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.

Senior Call Center Representative

Bank "ROSEVROBANK"
02.2016 - 04.2018
  • Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
  • Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information.
  • Conducted comprehensive training sessions for new hires, ensuring complete understanding of company policies and procedures.
  • Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
  • Provided constructive feedback to colleagues through regular performance evaluations, fostering professional growth within the team.
  • Partnered with other departments to address complex customer issues, facilitating timely resolutions and enhanced client satisfaction levels.
  • Sales in-bank products

Server, Barista, Cook, Hostess

Various Coffee, Bars And Restaurants (Part-Time)
09.2018 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Greetings of guests, taking orders, explained menu items and suggested appropriate options and increasing sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cooked items quickly to complete order items together and serve hot. Preparing in advance and work with pre-made meals.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.

Retail Salesperson

Various Shops And Merchandise Stores
06.2014 - 01.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

Bachelor in Human And Social Issues Studies - Social Psychology

Russian State Social University, Moscow, Russia
01.2021

Skills

  • IBM Lotus Notes, Citrix, SAP CRM
  • Soft skills
  • Trello, Google tools
  • Microsoft applications proficiency
  • Document Management, Organization, Sales
  • Goal-Oriented
  • Flexibility
  • Customer care
  • Money Handling
  • Fast Learner
  • Positive Attitude

Languages

English
Full Professional
French
Elementary
Russian
Native or Bilingual
Spanish
Elementary

Timeline

Psychotherapist - Private Practice
02.2022 - Current
Server, Barista, Cook, Hostess - Various Coffee, Bars And Restaurants (Part-Time)
09.2018 - 11.2021
Executive Personal Assistant - GeetJob, Moonshard, SONM
04.2018 - 07.2022
Senior Call Center Representative - Bank "ROSEVROBANK"
02.2016 - 04.2018
Retail Salesperson - Various Shops And Merchandise Stores
06.2014 - 01.2016
Russian State Social University - Bachelor in Human And Social Issues Studies, Social Psychology

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Anna Dolgopolova