Summary
Portfolio
Projects
Work History
Education
Skills
Timeline
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Anna Dinh

Anna Dinh

Toronto,ON

Summary

As a UX/UI Designer with a strong background in Hospitality and Tourism, I possess a unique set of skills that enable me to create user-centric designs. Having spent more than 3 years in customer service, including 1 year in a supervisory role, I have honed my problem-solving abilities and developed a deep sense of empathy for users. These skills, coupled with my passion for crafting intuitive and engaging user experiences, led me to transition into the field of UX design. I am excited to bring my expertise to projects that can make a real difference in people's lives.

Portfolio

https://anna-dinh-portfolio.framer.website/

Projects

 Career Guide App | UX/ UI Designer 

  • Designed to help high school students understand their potential and the careers they want to pursue.

 Little Canada App | UX/ UI Designer 

  • Designed to enhance the experience of visitors to a miniature exhibit of Canada.

Work History

UX/ UI Designer

Freelance
04.2023 - Current
  • Created and improved visual designs to catapult websites forward in terms of looks and usability.
  • Created web models or prototypes using physical, interface, logical and data models.
  • Developed and documented style guidelines for website content.

Guest Experience Supervisor

Little Canada
07.2021 - Current
  • Designed and pitched an app idea to improve guest experience resulting in approval from senior leadership in the department- « Resolved complex customer issues during difficult situations, such as power outages and lockdown
  • Utilized strong communication and critical thinking skills to calm upset customers and find timely solutions, resulting in reduced complaints and increased customer satisfaction-
  • Supervised a team of 20+ members, developed and implemented a training program for new hires
  • Resolved conflicts between team members resulting in increased team satisfaction scores by 15% through the implementation of a new recognition program
  • Guided school groups of more than 20 students, ranging from elementary to high school and received positive feedback from 90% of teachers and students

Education

UI Design -

Hype4 Academy

Google UX Design Certificate -

Coursera

Responsive Web Design -

Scrimba

Tourism and Hospitality Management Diploma -

George Brown College
Toronto

Skills

  • UX Skills: User research, Personas, User stories, Information architecture, Wireframing, Prototyping, Interaction design, Usability testing, User journey mapping, Agile methodologies, Responsive Website
  • UI Skills: Strong knowledge of Figma with the ability to create dynamic components and manage design systems
  • Other tools: Adobe XD, Protopie, and Adobe Suite
  • Intermediate knowledge of HTML, CSS , Java Script, and basic knowledge of React
  • Excellent communication, problem solving and collaboration skills

Timeline

UX/ UI Designer

Freelance
04.2023 - Current

Guest Experience Supervisor

Little Canada
07.2021 - Current

UI Design -

Hype4 Academy

Google UX Design Certificate -

Coursera

Responsive Web Design -

Scrimba

Tourism and Hospitality Management Diploma -

George Brown College

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Anna Dinh