ANNA DIDRICHSONS

• Oversaw the physical aspects of the recreation operation, including arena and dry floor programming, group fitness, personal trainers, and the paddle rental center.
• Worked in collaboration with the regional programming team to execute service goals, analyzing and adapting offerings to patrons' needs.
• Communicated effectively with all key stakeholders to promote recreation offerings, maximizing participation.
• Created and updated standard operating procedures and participated in monthly safety inspections ensuring recreation offerings ran safely and smoothly.
• Collaborated within and with outside departments to ensure required support for recreation offerings
• Operated in accordance with the given budget, following the approval processes accordingly.
• Evaluated staffing needs, hiring, training, and scheduling while adhering to HR-specific guidelines.

Notable Achievements:

• Became knowledgeable about the center's clientele, allowing offerings to be tailored around patrons' needs, optimizing service.
• Helped to develop a new communication strategy to address a large staff group, allowing for more efficient data collection.
• Successfully implemented numerous new and revamped programs.

• Tailored programming and executed operational practices to reflect trends and current practices in the industry.
• Handled any guest or staff concerns professionally, to ensure effective resolution of any issues.
• Constructed schedules for staff and programming, working in cohesion with the business levels and standard venue operation hours.
• Oversaw all physical aspects of the recreation operation, including the Healthclub (fitness center, yoga studio, pool deck, locker rooms, retail area), Kids Club (Camp JPL), and Waterfront (boathouse), ensuring equipment was in working order and facilities were maintained, while analyzing all areas for foreseen opportunities for growth and improved efficiencies.
• Formed and maintained positive relationships with all departments at the resort, and with outside vendors.
• Knowledgeable on online platforms, including Book4Time (online booking system), Dayforce (payroll), Trust You (guest feedback forum), Silverware (POS), Birchstreet (purchase ordering platform), and CORA (accounts payable platform).
• Hired, trained, supported, and evaluated staff, creating an empowered team while adhering to all HR-specific guidelines.
• Responsible for spending and tracking financial happenings in the department, including sourcing, purchasing, ordering, invoicing, posting account charges, inputting payroll, reviewing expenses against the monthly budget, and accruing or reforecasting accordingly.
• Monitored and analyzed revenue generated by recreation department offerings, including monthly health club memberships, group programming, retail items, beverage sales, gear/equipment rentals, and Camp JPL enrollments, adjusting procedures and implementing new initiatives in efforts to maximize revenues.

Notable Achievements:

• Continuously exceeded the department's target rating for guest satisfaction (online rating for the department) and scored above average on facility evaluations done by our corporate office.
• Key player in the creation and implementation of Fairmont Jasper Park Lodge's new day camp, Camp JPL.
• Supported the team as the department generated record revenue numbers over the last year.
• I helped to nominate and had several employees from the department recognized as Employees of the Month.

• Curated, planned, coordinated, and delivered programming inspired by the company’s brand mission.
• Expertly managed and supervised a team of up to 20 staff members. Including program instructors, seasonal staff, and pool staff, who contribute to the smooth operation of all recreation programs.
• Implement effective communication and promotion strategies, resulting in an increase in program revenue, and reaching a wider audience.
• Scheduled and delivered recreation programs within an annual budget, achieving cost-saving techniques through efficient planning and coordination.
• Proactively ensured the safety and compliance of all programs and staff through certifications, including National Life Guard and Wilderness First Responder
• Fostered relationships with other departments and outside vendors, including talent, suppliers, and local artisans, leading to successful collaborations on new program initiatives.

Notable Achievements:

• Increased attendance in programming, translating into higher revenues and levels of guest satisfaction

• Efficiently managed recreation programs, leisure activities, and recreation facilities, adapting to ongoing changes and restrictions during the COVID-19 pandemic.
• Consistently supervised and mentored program instructors, seasonal staff, and pool staff, ensuring the operation was running seamlessly.
• Proactively sought to improve program offerings and customer satisfaction through continuous research and analysis.
• Adeptly trained and developed program instructors, leading to an increase in instructor satisfaction, and reduced turnover.
• Successfully collaborated with cross-functional teams to develop and execute special events and activities.
• Effectively managed program budgets and resources, resulting in financial stability and growth.
• Diligently maintained a high level of customer service, fostering positive guest relations, and promoting repeat business.

Notable Achievements:

• Bringing a department that had been running in a modified fashion due to COVID-19 back to regular operation while adhering to all safety regulations and brand standards.