Summary
Overview
Work History
Education
Skills
Timeline
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Anna Dettner

Grass Valley

Summary

Motivated professional with excellent money handling and customer service skills. . Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Associate Banker

Chase Bank
08.2022 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
  • Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
  • Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.

People & Culture Project Coordinator

Chase Bank
08.2022 - Current
  • Enhanced employee engagement by implementing innovative People and Culture initiatives and programs.
  • Facilitated open communication channels between employees and leadership, fostering a supportive work environment.
  • Coordinated employee recognition events to celebrate accomplishments and boost morale.

Beauty Advisor

Sephora Inside JCPenney
11.2020 - 08.2022
  • Helped clients achieve desired looks for daily wear and special events.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Analyzed skin condition and made appropriate product recommendations.

Fine Jewelry Sales Associate

JCPenney
11.2020 - 09.2021
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained newly hired Jewelry Associates in upselling techniques, Care plan benefits and credit benefit's
  • Cleaned merchandise

Barista

Caleb's Coffee And Creamery
09.2017 - 02.2020
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication skills to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees
  • Processed nightly bills, checks and vendor payments while maintaining detailed records and receipts.

Education

High School Diploma -

Nevada Union High School
Grass Valley, CA
06.2020

Skills

  • Performance improvement
  • Child and Adolescent Mentoring
  • Financial Institution Regulations
  • Consumer Banking
  • Customer Service
  • Sales proficiency
  • Employee Training Assistance
  • Policy and Procedure Adherence
  • Scheduling
  • Teamwork
  • Quick learner
  • Adaptability
  • Eager to please
  • Relationship Building
  • Sales

Timeline

Associate Banker

Chase Bank
08.2022 - Current

People & Culture Project Coordinator

Chase Bank
08.2022 - Current

Beauty Advisor

Sephora Inside JCPenney
11.2020 - 08.2022

Fine Jewelry Sales Associate

JCPenney
11.2020 - 09.2021

Barista

Caleb's Coffee And Creamery
09.2017 - 02.2020

High School Diploma -

Nevada Union High School

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Anna Dettner