Anna De Leon
Fremont
Summary
Dynamic Administrative Assistant with proven expertise at Cato's Paving, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Proficient in Microsoft Excel and adept at managing confidential information, ensuring compliance while promoting a positive work environment. A dedicated team player committed to organizational success.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Cato's Paving
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Worked with Quickbooks, Data Entry, Creating Proposals.
Receptionist
Envision Honda of Milpitas
12.2022 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Worked with CDK, data entry, closing RO's and warranty.
- Organized, maintained and updated information in computer databases.
Education
No Degree - Biological Health Sciences : Public Health Science
Chabot College
Hayward, CA06-2026
High School Diploma -
Washington High School
Fremont, CA06-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Office management
- Database entry
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Verbal communication
- Deadline oriented
- Records management
- Professional and mature
- Invoice processing
- Relationship building
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Prioritization
- Multi-line phone systems
- Confidential document control
- Spreadsheet development
- Mail management
- Business administration
- Account management
- Letter preparation
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Cato's Paving
03.2024 - Current
Receptionist
Envision Honda of Milpitas
12.2022 - 03.2024
No Degree - Biological Health Sciences : Public Health Science
Chabot College
High School Diploma -
Washington High School
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