Anna d’Apollonia
Dartmouth
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Counsellor
Metro Community Housing Association
09.2023 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Developed and maintained relationships with community resources to provide additional support services.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Developed personalized care plans for each resident to address specific emotional and behavioral needs.
Residential Care Worker
Metro Community Housing Association
07.2022 - 09.2023
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of residents and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical staff.
- Conducted regular health monitoring of residents and promptly reporting any changes in condition to appropriate medical professionals.
- Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
- Improved overall safety in the residential facility by conducting regular safety assessments and addressing potential hazards.
- Developed strong relationships with residents and their families by maintaining open lines of communication and providing emotional support.
- Promoted a positive living environment by organizing engaging group activities and encouraging social interaction among residents.
- Provided medication management services, ensuring proper administration and adherence to prescribed treatment plans.
- Contributed to staff development through participation in training sessions, workshops, and professional development opportunities.
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
Customer Service
Stayner’s Wharf
01.2019 - 12.2019
- Company Overview: Halifax Waterfront NS
- Greeted patrons, presented menus, made recommendations and answered questions regarding food and beverage selections
- Recorded orders and relayed to kitchen and bar staff
- Served food and beverages to customers
- Prepared and served foods at patrons' tables
- Presented bill to patrons and accepted payment - cash, credit and debit
- Halifax Waterfront NS
Supervisor
Tim Horton’s
01.2012 - 12.2019
- Company Overview: Halifax Waterfront NS
- Halifax Waterfront NS
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Cleaner ( Military Housing)
Wallace. England contracting
01.2010 - 12.2010
- Cleaned Military housing after renovations were completed
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Diploma - Counselling skills, Social-Human Services
Maritime Business college
11.2022
Certification
- First Aid (Level C), ST John Ambulance, 02/01/22
- Critical Incident Support Management, Level 1, Paul Mackenzie, 02/01/22
- Personal Care, Maritime Business College, 02/01/22
- Medication Awareness and Infectious Disease Control, Maritime Business College, 02/01/22
- Diffusing Hostilities, Paul Mackenzie, 01/01/22
- Death Notification, MADD Canada, 01/01/22
- Non Violent Crisis Intervention, Crisis Prevention Institute, 12/01/21
- Food Handlers, 07/22
Timeline
Residential Counsellor
Metro Community Housing Association
09.2023 - Current
Residential Care Worker
Metro Community Housing Association
07.2022 - 09.2023
Customer Service
Stayner’s Wharf
01.2019 - 12.2019
Supervisor
Tim Horton’s
01.2012 - 12.2019
Cleaner ( Military Housing)
Wallace. England contracting
01.2010 - 12.2010
Diploma - Counselling skills, Social-Human Services
Maritime Business college
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