Anna Clayton

As a Banquet Supervisor, I ensured exceptional guest experiences through proactive communication and close contact. I coordinated seamless event execution by liaising with banquet staff, and kitchen teams, utilizing strong verbal and written communication skills. Successfully managing multiple events simultaneously, I maintained a high-quality setup, service, and follow-up, promptly addressing and resolving any issues. I led cross-functional teams, supervising, training, and enforcing service standards to guarantee outstanding service. Additionally, I provided secondary support in bartending, serving, room setup/breakdown, and décor design, ensuring banquet spaces met high standards. Notably, my dedication in this role earned me the "Heartiest of the Month" award in June. Through this role, I honed skills in event management, leadership, communication, problem-solving, attention to detail, and adaptability.

As a banquet server, I delivered exceptional service at high-profile events such as Christmas in November, Corporate Christmas, and the Alberta Beer Festival. I efficiently executed various function types (breakfast, lunch, dinner, cocktail), and styles (plated, buffet), adhering to professional standards. Following event orders and client specifications, I ensured precise setup, arrangement, and maintenance of function spaces, including polished cutlery, glassware, and tableware. Collaborating with colleagues, I set up, tore down, and serviced events, demonstrating expertise in menu knowledge, table service, and attention to detail. My responsibilities also included busing and resetting tables, as well as performing opening, cleaning, and closing duties.

At LaCabane Pool Bar, I independently managed daily operations, overseeing opening and closing procedures, inventory ordering, and maintaining high standards using Silverware systems. As the primary point of contact, I delivered exceptional, friendly, and engaging service, consistently meeting Luxury Quality Assurance (LQA) standards. To elevate guests' dining experiences, I: - Anticipated needs and offered personalized menu suggestions - Provided expert wine-pairing recommendations - Demonstrated in-depth knowledge of menu offerings. Additionally, I assisted in other F&B outlets, including: - Orso, Jasper National Park's top-ranked restaurant (Sundecks private dining experience) - Banquets (Event Server).

Manages all reservations and events efficiently at GRECA and YOKO dining via email and phone, and oversees floorplan arrangements to optimize guest flow using SevenRooms. While hosting, at the venue GRECA professionally assists guests in providing fast, efficient, courteous service at all times.