Anna Chevry
Riverside
Summary
High- performing professional with 10 years of experience; delivering high-impact work in the industry of Customer Service.
Skilled in developing internal and external relationships to facilitate collaborative achievement of high-priority goals.
Confident in ability to thrive in fast-paced setting and leverage skills in time management, problem-solving, compassionate/empathetic to enable success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Packaging Corporation Of America
02.2024 - 09.2024
- Facilitated assistance to customer's inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, entering and monitoring status of current orders.
- Directed significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
- Participated as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, resolving complaints and maintain organized customer files.
- Additionally, oversaw and resolved complaints and requests for billing adjustments.
- Oversaw on-hand inventory levels and reconcile to customer orders.
- Carried out high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Associate
Shorr Packaging Corp
10.2022 - 09.2023
- Collaborated with The Shorr Select team providing support processing orders of top accounts.
- Carried out new customer's set up, working closely with the Accounting team.
- Execute pre-order research, manually enter sales orders, handle customer inquiries, and manage customer cases in Sxe and CRM system.
- Processed purchased sales orders, sample orders and sales quotations.
- Oversaw process of Target, Footlocker and Amazon orders in Order Management system.
- Resolve invoice rejections in customer portals (Ariba).
- Facilitated sales and operations team with support on new customer on boarding process from account creation to post-delivery ensuring high customer satisfaction.
- Carried out support to Customer Support Specialists and Operations team.
- Collaborate with various departments to ensure customer requests are fulfilled; to include monitoring internal reports to ensure customer deliverables are met.
- Maintained price records at the direction of sales team.
Procurement Assistant
DPI Specialty Foods
01.2015 - 10.2022
- Supervised incoming requests from customers and sales reps for order entry and management.
- Oversaw incoming calls from customers and sales representatives; recommend additional items, address customer concerns, issue customer credits for spoiled and/or returned goods and support Sales Associate functions.
- Executed and monitored Purchase Orders for a total of four buyers to include and not limited to confirming purchase orders were received at vendors, confirm delivery dates, follow up with vendors on estimated arrivals, make changes on Purchase orders as necessary, send vendor appointment reminders for delivery and coordinate with freight team on pickup of product from vendors.
- Cut Purchase Orders under buyer’s direction.
- Facilitated administrative services to support DPI Operations and Sales Team.
- Organized distribution plans, delivery locations and technical specifications for various vendors.
Customer Service Representative
Metric Machining
03.2014 - 06.2014
- First point of contact to Management Team and customers based out of Tijuana, B.C. Mexico and Chihuahua, Mexico.
- Communicated and maintained customers with status on orders.
- Collaborated with the engineering department through the quoting process.
- Assisted CEO with daily administrative needs.
- Sent out weekly mailings to acquire new business and weekly follow up's resulting in gaining back an old customer profiting a $20,000 sale.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service Coordinator/Office Manager
Fireblast 451, Inc.
04.2010 - 04.2013
- Managed all aspects of client services, provided sales support, planned field service visits, processed field service reports, and tracked sales data.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers on pre-existing and new project.
- Authored and processed field service reports.
- Supervised and monitored invoicing and shipping functions, with the shipping department to ensure accuracy and high level of service. In addition, worked closely with accounting department tracking open invoices, creating bi-weekly reports, and following up on invoices.
- Oversaw all office needs to include contracting services, city inspections, and all annual up to code needs.
- Carried out sales of service agreement contracts on equipment for existing customers and negotiated service contract costs with clients as needed. Resulting in achievement sale for new contract of $500,000 and a service agreement sold for $30,000.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Education
GED -
Corona Adult School
Corona, CA12.2013
Associate of Arts - Business Administration
Norco College
Norco, CA09.2012
Skills
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Smeadlink, ProLender, GroupWise, C-IV, Med’s software, Sage Act, Intuit Quick Base, and Microsoft Dynamics NAV- ERP System, Oracle EBS, Siebel, SXE, SalesforceCIMS and AS400
- Bilingual in Spanish (verbal and written)
- Detail- Oriented
- Problem-solving abilities
- Active Listening/Critical Thinking
- Time Management
- Compassionate/Empathetic
Timeline
Customer Service Representative
Packaging Corporation Of America
02.2024 - 09.2024
Customer Service Associate
Shorr Packaging Corp
10.2022 - 09.2023
Procurement Assistant
DPI Specialty Foods
01.2015 - 10.2022
Customer Service Representative
Metric Machining
03.2014 - 06.2014
Customer Service Coordinator/Office Manager
Fireblast 451, Inc.
04.2010 - 04.2013
GED -
Corona Adult School
Associate of Arts - Business Administration
Norco College
Similar Profiles
Hamed ShojaeeHamed Shojaee
Production Planning Manager and Quality Manager at Packaging Corporation of AmericaProduction Planning Manager and Quality Manager at Packaging Corporation of America
Stephen McCarthyStephen McCarthy
Sr. Staff Engineer, Project Management at Packaging Corporation of AmericaSr. Staff Engineer, Project Management at Packaging Corporation of America
SYDNEY LARSONSYDNEY LARSON
IT Co-Op at Packaging Corporation of AmericaIT Co-Op at Packaging Corporation of America