ANNA CARELLI
TINY,Canada
Summary
Summary of Experience
Experienced and dedicated professional with over 15 years of experience in management, customer service, administration, sales, and team leadership. Proven ability to build strong relationships with clients, families, and staff while providing exceptional service and support. Skilled in communication, organization, conflict resolution, problem-solving, scheduling, recruitment, training, and day-to-day operations. Experienced in handling confidential information, addressing diverse client needs, and working effectively in fast-paced environments. A reliable, compassionate, and highly motivated individual who works collaboratively with others and is committed to creating a positive and welcoming environment.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager
Battle Arts Academy
Mississauga, Canada
01.2013 - 03.2020
- Engaged members, building relationships to enhance service continuity
- Scheduled appointments and reviewed goals with prospective members.
- Proven judgment and discretion in dealing with sensitive and confidential information
- Demonstrated analytical, problem-solving, and organizational skills to evaluate information, proactively resolve issues, and prioritize workflow by setting up memberships and creating biweekly pre-authorized payment files on Antaris for RBC bank
- Tactfully addressed complaints with demanding or upset clients, while demonstrating a high level of understanding of their medical diverse needs.
- Managed conflicts and concerns with staff and clients, ensuring effective resolution.
- Recruitment, training, development and coaching all staff
- Organized and facilitated monthly meetings to align team goals and share updates
- Displayed trustworthy and professionalism by following up with outstanding members, collected outstanding balances
Sales Manager/Assistant General Manager
Goodlife Fitness
Brampton, Canada
12.2010 - 01.2013
- Achieved targeted goals consistently and exceeded personal monthly goals
- Generated sales growth at the club revenue and sales at the club
- Built relationships with members for ongoing support with all members, built relationships to provide continued service
- Managed sales team to improve performance the sales team, analyzed performance and executed sales strategies.
- Managed recruitment, training, scheduling, and performance of Sales Associates to enhance team effectiveness.
- Assisted Club Manager with member issues Club Manager with handling Member concerns with professionalism and care.
- Supported the General Manager in the implementation of GoodLife events.
Legal Secretary
Nanda Law Office
Mississauga, Canada
09.2008 - 11.2010
- Prepared material for lawyer meetings such as presentations from hand-written notes. Utilized various slide layouts and graphics to help highlight key points in legal presentations
- Coordinated internal meetings by sending meeting requests to participants through Outlook's Electronic Calendar
- Recorded client expenses in PC Law software
- Processed Real-Estate/Family Files in PC Law & Conveyancer
- Created Power of Attorney Visitor Visa Documents and Wills
Administrative Assistant
Kee Transport
Mississauga, Canada
01.2007 - 04.2007
- Greeted and welcomed all clients, customers and drivers
- Worked on a meridian switchboard
- Managed accounts payable processes to ensure timely payments to vendors.
- Great plains
- Quick books
Customer Service Rep
Moore Canada
Mississauga, Canada
01.2006 - 01.2007
- Worked on a Meridian switchboard
- Communicated verbally in a clear and respectful manner to provide information, instructions and direction
- Responsibilities included daily operations of the office, opening and closing
- Booked meeting rooms for internal and external meetings
Head Customer Service Rep/ Membership Co-coordinator
Exclusively Women's Fitness Centre
Brampton, Canada
05.2001 - 01.2006
- Multitasking is imperative to this position being a high volume club
- Daily operation of club, opening and closing
- Booked appointments for members
- Supervised and trained an ongoing development of customer team
- Collections audit
- Working in a high paced, challenging environment
Education
Early Childhood Assistant -
Sheridan College
Brampton, OntarioSkills
- Microsoft Outlook
- Word Processing
- Excel
- Power-point
Certification
- Current certification in Emergency First Aid, Cardiopulmonary and Automated External Defibrillator (AED) and CPR
- WHIMIS
- Smart Serve
Volunteer Experience
- Lunch supervisor at Our Lady of Lourded
- Knights Table, Serve food, Prepare food, Wash dishes
- Rick Hansen Wheels in Motion, Helped organize the event, Put a fundraising team together
Timeline
General Manager
Battle Arts Academy
01.2013 - 03.2020
Sales Manager/Assistant General Manager
Goodlife Fitness
12.2010 - 01.2013
Legal Secretary
Nanda Law Office
09.2008 - 11.2010
Administrative Assistant
Kee Transport
01.2007 - 04.2007
Customer Service Rep
Moore Canada
01.2006 - 01.2007
Head Customer Service Rep/ Membership Co-coordinator
Exclusively Women's Fitness Centre
05.2001 - 01.2006
Early Childhood Assistant -
Sheridan College