Anna Caligiuri
Riverside
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
38
38
years of professional experience
4
4
years of post-secondary education
Work History
Clerk - Customer Service
City of Long Beach
Long Beach
08.1985 - 10.2023
- Processed incoming mail and distributed documents to appropriate departments.
- Maintained organized filing systems for easy retrieval of records.
- Assisted with data entry and maintained accurate records in city databases.
- Coordinated office supplies inventory and ensured timely replenishment.
- Responded to public inquiries and provided information on city services.
- Supported team members by scheduling meetings and preparing agendas.
- Managed office equipment maintenance and arranged for repairs when needed.
- Collaborated with various departments to streamline administrative processes.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Education
Bachelor of Arts -
California State University, Long Beach
Long Beach, CA 04.1978 - 06.1982
Skills
- Data entry
- Document processing
- Office organization
- Filing systems
Affiliations
- Participate in 5k walks on the weekends for fund raising and recreational.
Timeline
Clerk - Customer Service
City of Long Beach
08.1985 - 10.2023
Bachelor of Arts -
California State University, Long Beach
04.1978 - 06.1982