Anna Brenovan
Edmonton
Summary
Experienced in managing cosmetic sales and staff, ensuring smooth daily operations. Demonstrates strong leadership and organizational skills to consistently exceed sales targets. Proven track record of enhancing customer experiences through personalized consultations and expert product recommendations.
Overview
10
10
years of professional experience
Work History
Cosmetic Counter Manager
Dior Cosmetics, Hudsons Bay
02.2024 - Current
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Analyzed sales, wrote sales reports, and set sales goals for cosmetics counter at the store.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Line Cook
P.F. Chang’s
07.2022 - 02.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Senior Consultant
Lush Fresh Handmade Cosmetics
03.2018 - 05.2021
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Store Manager
UgolStore Showroom
07.2016 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Bar-Manager
Coffee House
04.2015 - 07.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
Bachelor of Arts and Design -
Kyiv National University of Technology and Design
01.2018
Skills
- Customer Engagement
- Workflow Organization
- Analytical Skills
- Critical Thinking
- Decision Making
- Problem-Solving
- Teamwork
- Relationship Management
- Training
- MS Office
- Windows
- MacOS
Timeline
Cosmetic Counter Manager
Dior Cosmetics, Hudsons Bay
02.2024 - Current
Line Cook
P.F. Chang’s
07.2022 - 02.2024
Senior Consultant
Lush Fresh Handmade Cosmetics
03.2018 - 05.2021
Store Manager
UgolStore Showroom
07.2016 - 04.2017
Bar-Manager
Coffee House
04.2015 - 07.2016
Bachelor of Arts and Design -
Kyiv National University of Technology and Design
Similar Profiles
Samaneh ZandiSamaneh Zandi
Regional Sales Coordinator at Dior CosmeticsRegional Sales Coordinator at Dior Cosmetics
Magnificat MwanzaMagnificat Mwanza
Perfumer Apprentice at Dior CosmeticsPerfumer Apprentice at Dior Cosmetics
Fatlume DautiFatlume Dauti
Sales at Hudsons BaySales at Hudsons Bay