ANNA BIAGIONI
Ottawa,ON
Summary
Goal-oriented, adaptable worker with years of experience in multiple industries. Known professionally for outstanding customer service, coordinating and mentoring sales personnel to promote workplace morale and productivity, and providing professional service and support in every position. References are available upon request.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Body Piercer
GoldenWave Tattoo
Ottawa, ON
01.2025 - Current
- Maintained a clean and organized workspace to ensure optimal hygiene standards.
- Performed body piercings using sterile techniques, continually following all safety protocols.
- Adhered to local health regulations concerning body piercing procedures.
- Ensured that clients had valid ID for age verification prior to performing piercings.
- Maintained records of customer service transactions including pricing and product descriptions.
- Managed inventory levels of supplies necessary for successful operation of business.
- Assisted clients in selecting jewelry based on their individual needs and preferences.
Seasonal Retail Sales Associate
Spirit Halloween
Ottawa, ON
08.2019 - Current
- Pursued resolutions to achieve complete customer satisfaction.
- Correlated sufficiently in SFX makeup sales, helping customers choose the product that is best suited for them while paying attention to specific needs or wants.
- Used the POS system to process sales and returns.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Supported loss prevention goals by maintaining stocked shelves, monitoring shopper behavior, circulating assigned areas of the sales floor, and monitoring the condition of displays.
Body Piercer
Inksession INC
Ottawa, On
08.2023 - 01.2025
- Performed body piercings using sterile techniques and high-quality equipment.
- Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
- Educated clients on aftercare procedures and body modification safety.
- Conducted thorough consultations to understand client preferences and requirements.
- Stayed updated on industry trends, techniques, and health regulations.
- Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
- Provided aftercare instructions to clients regarding healing time for piercings, and general care.
- Delivered warm companionship with conversation, emotional reassurance, and coordination when providing services.
- Developed marketing strategies aimed at increasing clientele base through referrals and advertising campaigns.
Front Desk Receptionist & Manager
Inksession INC
Ottawa, ON
02.2023 - 01.2025
- Greeted visitors and clients, ensuring a warm and welcoming atmosphere.
- Assisted with inquiries about services, providing accurate information promptly during in-person visits, email, and phone.
- Scheduled appointments for clients and staff and maintained the calendar for optimal day-to-day efficiency.
- Performed data entry into computer systems to maintain accurate records of customer information, handling any sensitive information with professionalism, confidentiality and care.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions. Provided leadership, insight, and mentoring to new staff.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Issued payroll.
Front Desk Receptionist
FutureSkin Tattoos
Ottawa, ON
06.2020 - 09.2021
- Demonstrated proficiencies in front-desk reception within a high-volume environment.
- Accurately updated database and record management via Shopify.
- Maintained daily calendars and set appointments with clients.
- Acted as a site liaison to promote proper hygiene, social distancing, and other preventive practices.
- Explained and implemented COVID-19 screening procedures to staff members and visitors. Sanitized work area and sterilized equipment to comply with COVID-19 protocols.
Supervisor
Green Rebel
Ottawa, ON
09.2018 - 05.2019
- Received a promotion to supervisor in only four months with the company.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency, and organize workflows to meet any daily demand.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Sales Representative & Driveway Specialist
SealTek
Ottawa, ON
06.2015 - 08.2018
- Presented the latest merchandise to prospective buyers.
- Serviced existing accounts on a regular basis to maximize revenue.
- Sealed driveways and laid asphalt.
Residential Cleaner
Never2Clean
Ottawa, ON
06.2016 - 08.2016
- Followed company procedures to maintain the work environment in a neat and orderly condition.
- Accurately carried out written and verbal instructions by home owner when provided and achieved high customer satisfaction for all tasks given.
- Cleaned, stocked, and supplied designated areas, and performed cleaning, dusting, sweeping, vacuuming, and mopping duties.
Education
High School Diploma -
Brookfield High School
Ottawa, ON06-2016
Skills
- Work prioritization
- Time management
- Data entry
- POS system operation
- Computer skills
- Customer service
- Client relationship building
- Conflict resolution
- Team leadership and staff management
- Task delegation
- Inventory management
- Health and safety compliance
Certification
- SJA - Blood Bourne Pathogens: 2023, 2024
- SJA - CPR And First Aid: 2023
- Webinar + Workshop - Understanding And Applying Bevel Theory: 2024
Websites
Timeline
Body Piercer
GoldenWave Tattoo
01.2025 - Current
Body Piercer
Inksession INC
08.2023 - 01.2025
Front Desk Receptionist & Manager
Inksession INC
02.2023 - 01.2025
Front Desk Receptionist
FutureSkin Tattoos
06.2020 - 09.2021
Seasonal Retail Sales Associate
Spirit Halloween
08.2019 - Current
Supervisor
Green Rebel
09.2018 - 05.2019
Residential Cleaner
Never2Clean
06.2016 - 08.2016
Sales Representative & Driveway Specialist
SealTek
06.2015 - 08.2018
High School Diploma -
Brookfield High School