Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anna Beauchamp

Langford,BC

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

White Spot Restaurant
06.2022 - 08.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Fresh Kennys Diner
09.2021 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Associate

Wall Street
09.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Hostess

White Spot Restaurant
06.2021 - 09.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Pizza Delivery Driver

Roundabout Pizza
05.2021 - 06.2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Barista

Starbucks
06.2018 - 04.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Cowichan Secondary School
Duncan, BC
07.2021

Skills

  • Assist Customers
  • Dining Customer Service
  • Cash Handling
  • Train Employees
  • To-Go Order Preparation
  • Wine Service
  • Dining Area Maintenance
  • Food Preparation and Safety
  • Performance Improvement
  • High-Energy and Stamina

Certification

  • Food safe, self certified - June 2022
  • Serving it Right, self certified - June 2022

Additional Information

References;

- Sharan Doman ( White Spot ) 250 715 8454

- Nick Jeet ( White Spot ) 604 347 5468

- Janine Wall ( Wall Street ) 250 710 3582

-Kim gilcrest ( manager of The Loft Hair Salon ) 250 896 3367

- Kurtis Smith ( Owner of Fresh Kenny's Diner ) 250 466 0264

Timeline

Server

White Spot Restaurant
06.2022 - 08.2023

Server

Fresh Kennys Diner
09.2021 - 04.2022

Sales Associate

Wall Street
09.2021 - 04.2022

Hostess

White Spot Restaurant
06.2021 - 09.2021

Pizza Delivery Driver

Roundabout Pizza
05.2021 - 06.2021

Barista

Starbucks
06.2018 - 04.2021

High School Diploma -

Cowichan Secondary School

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Anna Beauchamp