Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anna Bamba

Surrey,BC

Summary

Experienced coordinator with with a proven track record in project management and customer service. Highly focused on team collaboration and achieving results. Skilled in project coordination, communication, and problem-solving. Knowledgeable in various CRM software and adept at multitasking, ensuring timely project completion and high client satisfaction. Enhanced operational workflows through effective document management and process improvements, leading increased team productivity. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

18
18
years of professional experience

Work History

Conveyance Coordinator

Rennie Marketing Systems
11.2009 - 05.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer and client satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Experience in working with systems such as CRM (Customer Relationship Management), Salesforce, Avesdo, Lone Wolf, Intercom and Paragon.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Office Coordinator

Boston Pizza International
11.2007 - 09.2009
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Ensured the smooth flow of communication to the head office by sending out monthly mails to more than 300 stores and updating the weekly email out on the internal company website.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Provided orientation on office policies and procedures to new employees.
  • Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.

Education

High School Diploma -

Henry James Cambie Secondary School
Richmond, BC

Diploma - Marketing And Sales Management Diploma Program

Langara College
Vancouver

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Work Planning and Prioritization
  • Relationship building
  • MS office
  • Project management
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Presenting ideas and plans
  • Process improvement
  • Project Support
  • Meeting coordination
  • Contract management
  • CRM software

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Conveyance Coordinator

Rennie Marketing Systems
11.2009 - 05.2025

Office Coordinator

Boston Pizza International
11.2007 - 09.2009

High School Diploma -

Henry James Cambie Secondary School

Diploma - Marketing And Sales Management Diploma Program

Langara College

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Anna Bamba