Summary
Overview
Work History
Education
Skills
Timeline
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Anna Baldacchino

Delta,BC

Summary

Dynamic leader with a proven track record at Orkin Canada, adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, significantly reducing service downtime. Skilled in multitasking, organization, and fostering positive customer relationships. Demonstrates exceptional ability to lead teams towards achieving operational excellence and maintaining high safety standards.

Overview

27
27
years of professional experience

Work History

Service Manager

Orkin Canada
08.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Pest Control Technician

Orkin Canada
05.2019 - 07.2023
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Inspected commercial and residential buildings and structures for pest issues.

Customer Service

Orkin Canada
11.1998 - 05.2019
  • Enhanced attendee experience by providing exceptional customer service during conventions.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Streamlined order processing for faster customer service and increased sales.
  • Streamlined customer service operations by implementing efficient processes and procedures.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.

Receptionist

PepsiCo
06.1998 - 11.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

North Delta Senior Secondary
Delta
06-1998

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

Orkin Canada
08.2023 - Current

Pest Control Technician

Orkin Canada
05.2019 - 07.2023

Customer Service

Orkin Canada
11.1998 - 05.2019

Receptionist

PepsiCo
06.1998 - 11.1998

High School Diploma -

North Delta Senior Secondary

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Anna Baldacchino