Anna Atashzar

Managed AD user accounts and distribution groups.

Proficient in Azure, Exchange, Office 365, Intune, and Entra.

Resolved 20+ daily tickets using Synchro MSP.

Administered Intune for device management.

• Wrote operational procedures for critical data collection processes and helped facilitate SOX compliance within tight deadlines
• Provided immediate support to a team and tracked and reported on the progress of hundreds of service accounts
• Collaborated with teammates and explained changes made to SQL databases to auditors.

• Configured and maintained the campus computer network infrastructure
• Diagnosed and repaired problems efficiently and timely
• Maintained an inventory of hardware and software
• Set-up new computer hardware and assisted the Campus Director in decisions based on needs
• Coordinated with CSC IT department in managing various corporate systems.

• Performed various responsibilities in customer service
• Honing skills in problem-solving and communication
• Contributed to a positive and productive work environment.

• Contributed to the smooth functioning of the IT infrastructure by providing support for web help desk
• Participated in projects to migrate web help desk, reconcile Active Directory, and implement folder access permissions
• Utilized skills in problem solving and customer service to resolve technical issues and provide timely support.

• Analyzed business requirements, executed tests, automated scripts, and provided IT support
• Assisted in software testing, reporting bugs and enhancements, installing operating systems, and conducting technology training .