Anna Arniotis
Scarborough,Ontario
Summary
Accomplished Program Coordinator offering experience implementing new and innovative strategies aimed at building out a comprehensive, nationwide customer service delivery. Highly skilled at building lasting relationships with clients and business executives while identifying process gaps in order to streamline and expedite decision making.
Overview
16
16
years of professional experience
Work History
Program Coordinator, Partner Relations
LifeLabs
01.2019 - Current
- Schedules stakeholder meetings as per organizations needs.
- Created monthly review package templates for PSC lease renewals, and new opportunities in relation to Location Planning.
- Maintains process flow maps to better streamline and facilitate decision making towards Location Planning.
- Collaborates communication with both internal and external clients throughout decision making process surrounding incoming service requests.
- Consistently performs data analytics to assist in creation of 'brick and mortar' (PSC) data base which contains multiple key factors used to implement footprint optimization.
- Prepares reading documents for stakeholder meetings (agendas/minutes).
- Maintains multiple sources of documentation which includes yearly audit for annual gross billings, patient counts, leasing details and competitor details broken down by prefix, address and Province.
- Expanded service disruption tracking system to incorporate financial risk of loss towards location closures, implemented standardization of disruption categories and participated in roll-out for app via Azure project which is currently presented monthly to ELT.
Document Specialist, Quality Assurance
MedReleaf
05.2018 - 12.2018
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared digital files, physical documents and work requests in compliance with Health Canada. .
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes in compliance with Health Canada.
- Facilitated SOP consolidation imitative which achieved 25% overall reduction in training documentation.
- Acted as Change Control Coordinator to oversee stakeholder discussions surrounding SOP standardization between two locations.
Query Specialist, Specimen Management
LifeLabs
01.2018 - 05.2018
- Communicated between internal and external clients to resolve pending, missing or overdue testing results.
- Responsible to pull stored specimens for add-on tests as per outstanding pending report.
- Collaborated with testing departments (Chemistry, Hematology, Virology) to locate missing specimens prior to expiry.
- Communicated between referred out testing facilities and Physicians for overdue testing results.
- Engaged PSC staff for investigation into pending specimens.
Quality Specialist, Integration
LifeLabs
11.2014 - 11.2016
- Trained Specimen Management staff on the IntRlab system.
- Lead a 5S initiative within department including consolidation of outdated training documentation, organization of workstations and furniture placement to optimization workflow.
- Participated on multiple integration teams to liaison between lab staff and management towards standardization of workflow as per LifeLab's policy during integration with CML.
- Created training presentations for CML PSC staff for visual guidance on proper specimen handling to ensure temperature and testing location delivery.
- Modified SOPs in accordance with IQMH regulations.
Query Specialist, Specimen Management
LifeLabs
03.2010 - 10.2012
- Communicated between internal and external clients to resolve pending, missing or overdue testing results.
- Responsible to pull stored specimens for add-on tests as per outstanding pending report.
- Collaborated with testing departments (Chemistry, Hematology, Virology) to locate missing specimens prior to expiry.
- Communicated between referred out testing facilities and Physicians for overdue testing results.
- Engaged PSC staff for investigation into pending specimens.
Direct-to-Test (DTT), Specimen Management
LifeLabs
01.2008 - 04.2010
- Received and prepared specimens after courier drop-off for testing.
- Pulled referred out testing reports, prepared specimens as per temperature requirements and IQMH compliance for send out.
- Discarded expired specimens as per regulated storage requirements.
- Delivered urgent specimens to appropriate testing bench ensuring proper chain of custody as per LifeLab's policy.
Education
No Degree - Project Coordination
LinkedIn Learning
04.2023
No Degree - Health Sciences
Monroe Community College
Rochester, NY2005
Skills
- Process Improvement
- Critical Thinking
- Data Analysis
- Flexible
- Extremely organized
- Continuous learning
Timeline
Program Coordinator, Partner Relations
LifeLabs
01.2019 - Current
Document Specialist, Quality Assurance
MedReleaf
05.2018 - 12.2018
Query Specialist, Specimen Management
LifeLabs
01.2018 - 05.2018
Quality Specialist, Integration
LifeLabs
11.2014 - 11.2016
Query Specialist, Specimen Management
LifeLabs
03.2010 - 10.2012
Direct-to-Test (DTT), Specimen Management
LifeLabs
01.2008 - 04.2010
No Degree - Project Coordination
LinkedIn Learning
No Degree - Health Sciences
Monroe Community College
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