ANNA ARAP
Calgary,AB
Summary
Highly motivated and organized personal service professional skilled in developing personalized care plans to meet the unique needs of each client. Possesses strong interpersonal and communication skills, with a passion for making a positive difference in the lives of others. Dedicated to providing compassionate, patient-centered care while ensuring compliance with all relevant regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Beauty Advisor
Chatters
Calgary
03.2024 - 05.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Style Advisor
SAKS FIFTH AVENUE
11.2022 - 03.2024
- Accompanied clients with shopping at department stores and malls and arranging closets
- Researched seasonal trends, colors and prints to appeal to needs of clients
- Assisted lead designers in measuring clients and interviewing on personal style
- Created unique customer experiences, providing excellent service and attention to needs
- Maintained presentability of cosmetic displays with careful attention to intended visual appeal.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
Sales Associate
Ardene
04.2022 - 11.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Administrative Assistant
Edmonton Trail Autobody
07.2021 - 11.2022
- Screened incoming telephone calls, routing to appropriate personnel
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Maintained files and filing, keeping sensitive information confidential
- Served as primary point of contact for facilitating operational and administrative inquiries
- Prepared agendas and materials for meetings and conferences
- Maintained calendars and schedules to set appointments for management team
- Maintained office inventory by assisting with supply orders
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Assistant
RENOVATION EXCALIBUR
09.2019 - 09.2021
- Provided administrative support to team members and management in daily tasks
- Created subfloors and leveled concrete and wood substrates
- Measured installation areas to cut flooring materials to fit
- Sanded, scraped and cleared floor irregularities to correct imperfections
- Cut materials to specified sizes for installation with power saws and cutters
- Cleared work surface of dust, debris and obstructions
- Maintained a clean and organized work area.
Education
High School Diploma -
St.Anne Academic Centre
06.2022
High School Diploma -
Notre Dame High School
06.2022
Skills
- Visual Merchandising
- Sales and Marketing
- Customer Inquiries
- Administrative Duties
- Records Management Systems
- Excel Spreadsheets
- Data Entry Documentation
- Customer Service
- Critical Thinking
- Administrative Support
- Creative with a strong interest in visual presentation
- Sales Techniques
- Able to work independently or as part of a team
- Computer Skills: Microsoft Office, Word, Excel, Paint, Adobe Photoshop and Video Editing
- Effective verbal and written communication skills
Languages
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
French
Professional
English
Full Professional
Certification
- COMPLETION of HCS 3000: Health and Safety, Hazards, Hazard Assessment and Control, Incident Reporting and Investigation, Job Safety and the Law, WCB and You, Employment Standards Code and Regulations, and WHMIS.
- BARBICIDE® Certification 2022
References
References available upon request.
Timeline
Receptionist/Beauty Advisor
Chatters
03.2024 - 05.2024
Style Advisor
SAKS FIFTH AVENUE
11.2022 - 03.2024
Sales Associate
Ardene
04.2022 - 11.2022
Administrative Assistant
Edmonton Trail Autobody
07.2021 - 11.2022
Assistant
RENOVATION EXCALIBUR
09.2019 - 09.2021
High School Diploma -
St.Anne Academic Centre
High School Diploma -
Notre Dame High School
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