Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Anna Albert

Anna Albert

Wallaceburg,ON

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Wendys Restaurant and Ambrose. Excelled in teamwork, problem-solving, and safe food handling, contributing to significant improvements in service efficiency and safety standards. Skilled in customer service and food preparation, consistently exceeding employer expectations with integrity and a flexible approach.

Overview

14
14
years of professional experience

Work History

Crew Member

Wendys Restaurant
05.2021 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Convenience Store Cashier

Ambrose
09.2010 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
  • Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
  • Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.
  • Reduced cashier errors by consistently double-checking change calculations and receipts.
  • Supported merchandising efforts by stocking shelves, rotating products, and updating price tags as needed.
  • Streamlined store operations by maintaining a clean and organized checkout area.
  • Collaborated with team members to maintain smooth store operations during peak hours.
  • Maintained a high level of product knowledge to assist customers in making informed purchasing decisions.
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously while maintaining accuracy and efficiency.
  • Assisted in inventory management, ensuring accurate stock levels for popular items.
  • Fostered clean and safe environment for customers by keeping register area clear, organizing shelves and wiping and sanitizing food and drink stations.
  • Rotated product when stocking shelves to maintain freshness.
  • Ensured proper age verification for restricted items such as tobacco or alcohol sales to comply with local laws.
  • Answered customer inquiries and used knowledge of store layout and product content to give directions.
  • Increased sales through cross-selling and upselling of store products during transactions.
  • Maintained accurate cash drawer by accounting for transactions by end of shift.
  • Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
  • Managed customer returns or exchanges with professionalism, following store policy guidelines closely.
  • Prevented potential loss prevention issues by vigilantly monitoring the register area for suspicious activity.
  • Promoted impulse purchases with strategic product placement near the register.
  • Communicated effectively with team members regarding scheduling changes or necessary shift coverage adjustments.
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Answered phone calls and returned voicemails.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Accurately completed charge logs and batched credit card reports at day end.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Arrived on time and dressed professionally in clean company uniform.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Medical Administrative Assistant - Medical Administrative Assistant

Westervelt College
London, ON
08.1993

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cleaning
  • Self-discipline
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Food Preparation
  • Heavy Lifting

Languages

English
Native or Bilingual

Timeline

Crew Member

Wendys Restaurant
05.2021 - Current

Convenience Store Cashier

Ambrose
09.2010 - 03.2020

Medical Administrative Assistant - Medical Administrative Assistant

Westervelt College

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Anna Albert