Ann Petgrave
Barrie,ON
Summary
Experienced Data Analyst with vast experience in customer solutions. Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve customer experience. In addition to my role as a Data Analyst,my responsibilities as a Customer Service Sales Representative at Bell is to help customers understand the products and services being offered. Answering inquiries by phone,e-mail, web chat,or social media. Duties also included the handling of concerns,complaints,or other issues. Willing to relocate to: Barrie, ON - Toronto, ON -
Overview
36
36
years of professional experience
1
1
Certification
Work History
Data Analyst
Bell Canada
Mississauga, ON
- Current
- -Collecting and interpreting data
- -working alongside teams within the business or the management team to establish business needs
- -Defining new data collection and analysis processes
Sales Representative
Bell Canada
Mississauga, ON
- Current
- As a sales representative my responsibilities are to sell my Company's products by identifying leads,educating prospects on products through calls,trainings and presentations,and providing existing customers with exceptional support.
Customer Service Consultant
Bell Canada
Mississauga, ON
- Current
- As a Service Consultant I am responsible for interacting with customers and gaining feedback to improve the organization's services,ensuring the highest customer satisfaction. I have worked with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability.
Advanced Medical Spa Therapist
Canadian Beauty College
Mississauga, ON
01.2013 - 01.2016
- Working with professional products and technology to develop the skills needed to perform Laser treatments, classic facials,specialized facials,photo rejuvenation and body contouring procedures. My Aesthetics education gave me the knowledge and techniques necessary to work at the highest level of professionalism.
Nutrition counsellor
U Weight Loss Clinic
Mississauga, ON
02.1990 - 02.1991
- My responsibilities as a Nutrition counsellor is to help a person make and maintain dietary changes.As a counsellor I worked together with the client to assess current eating patterns and identify areas where change is needed.
Education
Diploma - Skin Biology, Laser technology
Canadian Beauty College
Mississauga, ON01-2016
Bachelor's Degree - Advanced Medical Aesthetics
Canadian Beauty College
Mississauga, ON01-2016
Skills
An Organized and Analytical professional with a diverse background in Sales, Medical Aesthetics, and Telecommunications skills with a desire to learn moreCollaborated with a Compounder and produced a Mediorganic skincare line (5 years)
Business Intelligence,Medical Aesthetics,Sales (5 years)
Business Intelligence
Analytics
Live Chat
Languages
English
Full Professional
Certification
- Food Safety Analyst January 2015 to January 2016 Food safety is a scientific discipline describing handling, preparation, and storage of food in ways that prevent food-borne illness. It's about storing and preparing food to prevent infection and help to make sure that our food keeps enough nutrients for us to have a healthy diet.
- Hot Stone Massage Therapist January 2016 to January 2017 The Stone Massage is a form of alternative medicine massage therapy and bodywork involving the placement of a number of either heated or cooled stones to the body for the purpose of pain relief, relaxation and therapy.
Additional Information
I've spent the past 10 years in a variety of technical and customer solutions roles in a high growth company. I have managed large accounts and delivered excellent customer service. I also have the ability and desire to contribute and influence at a management level and the capacity to participate in the strategic development of an organization.
As a Advanced Medical Spa Therapist my responsibilities are performing different types of massages,beauty treatments and wellness therapies. Cleaning and sanitizing work areas,changing treatment room sheets,and sterilizing all instruments and equipment before each use.
My field of study at Humber college focused on cognitive development in children with severe brain injuries and trauma. Training included attention to the four stages to cognitive Development: Reasoning, Intelligence, Language, and Memory.
My diverse educational background and varied experience would make me a perfect candidate for your Team.
Timeline
Advanced Medical Spa Therapist
Canadian Beauty College
01.2013 - 01.2016
Nutrition counsellor
U Weight Loss Clinic
02.1990 - 02.1991
Data Analyst
Bell Canada
- Current
Sales Representative
Bell Canada
- Current
Customer Service Consultant
Bell Canada
- Current
Diploma - Skin Biology, Laser technology
Canadian Beauty College
Bachelor's Degree - Advanced Medical Aesthetics
Canadian Beauty College