Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
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ANN PETERS

Antigonish,NS

Summary

Dynamic retail professional with extensive experience at Antigonish Superstore, excelling in customer service and teamwork. Proven track record of enhancing customer satisfaction through effective problem-solving and innovative merchandising strategies. Skilled in inventory management and proficient in floral design software, consistently driving sales and fostering loyalty among clients.

Overview

21
21
years of professional experience

Work History

Retail Sales Associate

HIGHLAND HOME BUILDING CENTRE
11.2019 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Assistant Manager in Deli Department

Antigonish Super Store
09.2004 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.

Floral Department Manager

Antigonish Superstore
09.2004 - 11.2019
  • Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
  • Ensured visual consistency across all displays within the department by adhering to company branding standards.
  • Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
  • Mentored junior staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
  • Organized engaging workshops on flower arrangement techniques which educated customers about proper care of their purchases to ensure longevity at home.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
  • Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Streamlined operational processes within the department, improving overall efficiency and productivity for the team.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
  • Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
  • Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
  • Inventoried plants and flower care supplies and ordered more.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Trained employees on customer order taking and basic floral arranging.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Proficient in utilizing floral design software to create custom arrangements.

Education

High School Diploma -

Doctor John Hugh Gillis
Antigonish, NS
06-1996

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Retail sales
  • Reliability and punctuality
  • Product knowledge
  • Professional appearance

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Crafting, sewing, painting, cooking, reading

Timeline

Retail Sales Associate

HIGHLAND HOME BUILDING CENTRE
11.2019 - Current

Assistant Manager in Deli Department

Antigonish Super Store
09.2004 - 11.2019

Floral Department Manager

Antigonish Superstore
09.2004 - 11.2019

High School Diploma -

Doctor John Hugh Gillis

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