Ann Park
Bonsall
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
America's Best Contacts and Glasses
Menifee
11.2024 - Current
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Service Representative
Federal Express
Fullerton
07.2019 - 02.2023
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed customer accounts using CRM software to track interactions and updates.
- Educated customers on company policies, procedures, and product usage guidelines.
DG AGENT
Federal Express
Ontario
06.2018 - 05.2022
- Assisted in the development of promotional campaigns to engage customers actively.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Handler
Federal Express
Ontario
03.2014 - 04.2018
- Loaded and unloaded packages from delivery vehicles efficiently.
- Sorted packages by destination to ensure timely delivery.
- Assisted team members in maintaining a clean and organized workspace.
Cashier
Disneyland Resort
Anaheim
06.2010 - 02.2014
- Assisted guests with inquiries and provided information about park offerings.
- Maintained accurate cash drawer and balanced transactions daily.
- Trained new staff on cash handling procedures and customer service standards.
Education
Associate of Arts - General Studies
Fullerton College
Fullerton, CA06-2004
High School Diploma -
Brea Olinda High School
Brea, CA06-2000
Skills
- Customer service
- CRM software
- Product knowledge
- Complaint resolution
- Account management
- Communication skills
Timeline
Customer Service Representative
America's Best Contacts and Glasses
11.2024 - Current
Customer Service Representative
Federal Express
07.2019 - 02.2023
DG AGENT
Federal Express
06.2018 - 05.2022
Handler
Federal Express
03.2014 - 04.2018
Cashier
Disneyland Resort
06.2010 - 02.2014
Associate of Arts - General Studies
Fullerton College
High School Diploma -
Brea Olinda High School
Similar Profiles
Braydon DucoteBraydon Ducote
Sales Associate at America's Best Contacts and GlassesSales Associate at America's Best Contacts and Glasses
Kallie GreavesKallie Greaves
Optometric Technician at America's Best Contacts and GlassesOptometric Technician at America's Best Contacts and Glasses
Reem MikdameReem Mikdame
Optometric Technician at America's Best Contacts And GlassesOptometric Technician at America's Best Contacts And Glasses
SEIRRA SCHLENKERSEIRRA SCHLENKER
Quality Control Inspector at Primo WaterQuality Control Inspector at Primo Water
Clayton SullivanClayton Sullivan
Electrician at Saxon ElectricElectrician at Saxon Electric