Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Park

Bonsall

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

America's Best Contacts and Glasses
Menifee
11.2024 - Current
  • Assisted customers with inquiries and provided product information.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Customer Service Representative

Federal Express
Fullerton
07.2019 - 02.2023
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Managed customer accounts using CRM software to track interactions and updates.
  • Educated customers on company policies, procedures, and product usage guidelines.

DG AGENT

Federal Express
Ontario
06.2018 - 05.2022
  • Assisted in the development of promotional campaigns to engage customers actively.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.

Handler

Federal Express
Ontario
03.2014 - 04.2018
  • Loaded and unloaded packages from delivery vehicles efficiently.
  • Sorted packages by destination to ensure timely delivery.
  • Assisted team members in maintaining a clean and organized workspace.

Cashier

Disneyland Resort
Anaheim
06.2010 - 02.2014
  • Assisted guests with inquiries and provided information about park offerings.
  • Maintained accurate cash drawer and balanced transactions daily.
  • Trained new staff on cash handling procedures and customer service standards.

Education

Associate of Arts - General Studies

Fullerton College
Fullerton, CA
06-2004

High School Diploma -

Brea Olinda High School
Brea, CA
06-2000

Skills

  • Customer service
  • CRM software
  • Product knowledge
  • Complaint resolution
  • Account management
  • Communication skills

Timeline

Customer Service Representative

America's Best Contacts and Glasses
11.2024 - Current

Customer Service Representative

Federal Express
07.2019 - 02.2023

DG AGENT

Federal Express
06.2018 - 05.2022

Handler

Federal Express
03.2014 - 04.2018

Cashier

Disneyland Resort
06.2010 - 02.2014

Associate of Arts - General Studies

Fullerton College

High School Diploma -

Brea Olinda High School
Ann Park