Ann Page
Calgary,Alberta
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Supervisor
Tim Hortons
10.2021 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Produce Clerk
Loblaws
05.2020 - Current
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Team Member
Tim Hortons
12.2018 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Call Center Customer Service Agent
Omega Healthcare Management Services
01.2017 - 01.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Diploma - General Business Studies
Bow Valley College
Calgary, AB05.2021
BBA - Management
Silliman University
Philippines03.2016
Skills
- Conflict Resolution
- Coaching and Mentoring
- People Management
- Attention to Detail
- Onboarding and Orientation
- Teamwork and Collaboration
- Safety Processes and Procedures
- Team Supervision
- Cash Handling
- Staff Training
- Assignment Delegation
- Report Preparation
Languages
English
Full Professional
Timeline
Team Supervisor
Tim Hortons
10.2021 - Current
Produce Clerk
Loblaws
05.2020 - Current
Team Member
Tim Hortons
12.2018 - 10.2021
Call Center Customer Service Agent
Omega Healthcare Management Services
01.2017 - 01.2018
Diploma - General Business Studies
Bow Valley College
BBA - Management
Silliman University
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