Ann Ogunnubi
Summary
Committed Individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pony Corral Restaurant and Bar
Winnipeg , MB
05.2022 - 03.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
Team Leader
Teleperformance Canada
Winnipeg
09.2021 - 09.2022
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Technical Support Representative
Concentrix
Winnipeg
09.2020 - 08.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB02-2024
Skills
- Team Management
- Customer-Oriented
- Supervisory Skills
- Solution Oriented
- Efficient Organization
- Efficient Interpersonal Skills
- Excellent Communication
- Strong Prioritization Skills
Certification
- NCI
- Basic First Aid & CPR
References
References available upon request.
Timeline
Restaurant Manager
Pony Corral Restaurant and Bar
05.2022 - 03.2024
Team Leader
Teleperformance Canada
09.2021 - 09.2022
Technical Support Representative
Concentrix
09.2020 - 08.2021
Bachelor of Arts - Psychology
University of Manitoba
- NCI
- Basic First Aid & CPR
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