Summary
Overview
Work History
Education
Skills
Languages
Community Service
Hobbies and Interests
Timeline
Generic

ANN NJAU

Calgary

Summary

Compassionate Care Worker with a patient-centered approach, dedicated to creating a trusting and engaging environment for residents. Experienced in both hospital and in-home settings, providing physical and emotional support to enhance patients' well-being. Known for a gentle, respectful demeanor, treating individuals with dignity. Strong clinical skills combined with the ability to collaborate effectively within teams, offering flexible care solutions tailored to each patient’s needs.

Overview

1
1
year of professional experience

Work History

Adult Care Worker

Drop in Shelter
07.2024 - Current
  • Conducted comprehensive assessments to identify individual client needs and establish care goals.
  • Managed medication administration, ensuring proper dosage and adherence to prescribed schedules.
  • Improved client mobility through assistance with exercises tailored to their abilities under the guidance of physical therapists.
  • Utilized effective conflict resolution techniques when necessary, maintaining a harmonious environment for clients and staff alike.
  • Implemented strategies to manage challenging behaviors, reducing incidents of aggression or self-harm.
  • Developed strong rapport with clients through compassionate communication and active listening skills.

Social Worker

Gozzanny Health Services
01.2024 - 07.2024
  • Developed and modified social work plans, methods, and procedures to determine priorities and develop schedules.
  • Supported care plan development and aided inpatient care procedures.
  • Helped maintain patient cleanliness, providing support for bathing, bathroom needs, and other areas of personal hygiene.
  • Transported patients in wheelchairs and rolling beds between care, therapy, and examination rooms.
  • Monitored post-operative patients by obtaining vital signs and reporting issues to the supervisor
  • Assessed patient rooms regularly to monitor health, well-being, and personal comfort.
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Delivered outstanding care following individualized treatment plans
  • Answered call lights to aid patient comfort
  • Updated client documentation for accurate, compliant, and current records.


Customer Service Representative

Jabari Cleaners
01.2024 - 07.2024
  • De-escalated customer complaints using specialized communication techniques
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Communicated and built strong connections with clients to schedule single and recurring cleaning jobs
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

WHMIS Certificate -

WorkSite Safety
Calgary, AB
06.2024

AHS Trauma Informed Care -

Alberta Health Services
Calgary, AB
06.2024

Suicide Prevention, Risk Assessment, & Management -

Alberta Health Services
Calgary, AB
06.2024

First Aid & CPR -

Canadian Red Cross
Calgary, AB
01.2024

Certificate in Social Work & Community Development -

Kenya Institute of Management
Nairobi, Kenya
12.2015

Bachelor - Marketing

University of Nairobi
09.2010

Skills

  • Medication Administration
  • Compassionate Caregiving
  • Reliability and punctuality
  • Quality assurance
  • Creative thinking
  • Organization
  • Teamwork
  • Interdisciplinary communication
  • Patient care
  • Prioritization
  • Verbal communication
  • Professionalism and Ethics

Languages

English
Full Professional
Swahili
Full Professional

Community Service

Calgary Drop-In & Rehab Centre Society, 01/01/23, Current

Hobbies and Interests

  • Reading
  • Travelling
  • Building Connections
  • Volunteering

Timeline

Adult Care Worker

Drop in Shelter
07.2024 - Current

Social Worker

Gozzanny Health Services
01.2024 - 07.2024

Customer Service Representative

Jabari Cleaners
01.2024 - 07.2024

WHMIS Certificate -

WorkSite Safety

AHS Trauma Informed Care -

Alberta Health Services

Suicide Prevention, Risk Assessment, & Management -

Alberta Health Services

First Aid & CPR -

Canadian Red Cross

Certificate in Social Work & Community Development -

Kenya Institute of Management

Bachelor - Marketing

University of Nairobi

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ANN NJAU