Ann McLaughlin
Ajax,Ontario
Summary
Results-driven professional with a flexible background in insurance sales, purchasing, customer service, and teaching. Proven ability to excel in dynamic and fast-paced environments, having the advantage of a unique blend of interpersonal, analytical, and communication skills. Skilled at cultivating and maintaining client relationships through strategic problem-solving and tailored solutions. Experienced in guiding individuals and groups through complex insurance processes, while providing exceptional customer service. Implementing effective teaching methodologies to achieve student success. Seeking opportunities to contribute expertise in purchasing and customer service tasks, to drive organizational success and client satisfaction.
Overview
24
24
years of professional experience
Work History
Inventory Clerk
HEART NSTA Trust
2022.01 - 2023.12
- Tracking Incoming and Outgoing Products.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
- Contributed to cost savings by identifying opportunities for consolidating shipments or utilizing more efficient transportation methods.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Developed strong relationships with suppliers and carriers, facilitating efficient communication around delivery schedules and potential delays.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Updating database with Incoming and outgoing Products.
- Assisted in reducing excess inventory through proper monitoring and disposal procedures.
- Issuing goods as per requisition.
- Enhanced inventory accuracy by conducting regular audits and reconciling variances.
Accounting/Purchasing Officer
HEART NSTA TRUST
2021.03 - 2023.12
- Enhanced supplier relationships by conducting performance evaluations and providing constructive feedback.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Performed monthly reconciliation of open purchasing orders.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Developed a comprehensive vendor database, improving the selection process for better quality products and services.
- Assisted with budget preparation and monitoring, ensuring alignment with company goals and objectives.
- Prepared accurate financial reports for management review, enabling informed decisionmaking.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Overhauled process for year-end inventory audits to improve accuracy.
- Supervised accounting department operations and team of up to three employees.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
Administrative Assistant
HEART NSTA TRUST
2020.02 - 2021.02
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Teacher
Western Hospitality Institute
2019.01 - 2020.02
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted after school reading programme
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Financial Advisor
Sagicor Life Jamaica Limited
2015.03 - 2016.04
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Facilitated educational seminars on personal finance topics to increase community awareness of the importance of sound financial planning.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Customer Service Representative
Cable & Wireless Jamaica Limited. (LIME)
1999.07 - 2013.09
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as team member of the month.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post-Baccaleurate Diploma - Education And Training
Vocational Training Development Institute (VTDI)
Montego Bay St. James, Jamaica W.I.10.2019
Assessment
HEART NSTA
Montego Bay, St. James. Jamaica W.I.02.2018
Bachelor of Science - Management Studies
University of The West Indies
Mona, St. Andrew Jamaica W.I.07.2006
Skills
- Purchase Order Management
- Procurement
- Report Preparation
- Problem Solving
- Product Knowledge
- Inventory Management
- Time Management
- Customer Service Orientation
Languages
English
Native or Bilingual
Hobbies
Reading
Timeline
Inventory Clerk
HEART NSTA Trust
2022.01 - 2023.12
Accounting/Purchasing Officer
HEART NSTA TRUST
2021.03 - 2023.12
Administrative Assistant
HEART NSTA TRUST
2020.02 - 2021.02
Teacher
Western Hospitality Institute
2019.01 - 2020.02
Financial Advisor
Sagicor Life Jamaica Limited
2015.03 - 2016.04
Customer Service Representative
Cable & Wireless Jamaica Limited. (LIME)
1999.07 - 2013.09
Post-Baccaleurate Diploma - Education And Training
Vocational Training Development Institute (VTDI)
Assessment
HEART NSTA
Bachelor of Science - Management Studies
University of The West Indies
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