ANN MARY THOMAS
Simcoe,Canada
Summary
Compassionate and dedicated Social Service Worker with a proven track record of supporting diverse client groups, including newcomers, vulnerable workers, seniors, and individuals with disabilities. Expertise in client-centered practices, trauma-informed approaches, crisis prevention, and community resource navigation enables effective addressing of complex needs. Strong interpersonal and teamwork skills complement a commitment to meticulous documentation and advocacy for empowerment, dignity, and equity within the community. Passionate about fostering positive change and improving the quality of life for clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Snehathannal Charitable Home
12.2021 - 11.2023
- Assisted seniors and individuals with physical and developmental disabilities with daily living activities.
- Provided emotional support, companionship, and monitored client well-being.
- Helped residents with mobility, meals, hygiene, and recreational activities.
- Maintained a safe, supportive, and inclusive environment promoting dignity and independence.
- Worked collaboratively with staff to ensure residents’ physical and emotional needs were met.
Cake Decorator & Front Counter Staff
Dairy Queen
06.2024 - Current
- Delivered client-centered customer service and built positive relationships with community members.
- Resolved conflicts calmly and professionally.
- Ensured a clean, safe, and organized environment.
Cashier & Service Staff
McDonald’s
02.2023 - 02.2024
- Provided high-quality service to individuals of diverse backgrounds.
- Strengthened teamwork, communication, and multitasking skills.
- Supported a fast-paced service environment with professionalism.
Education
Diploma - Social Service Worker
Fanshawe College
Simcoe, ON08.2025
Skills
- Trauma-Informed & Client-Centered Practice
- Crisis Intervention & De-escalation
- Support for Seniors & People with Disabilities
- Case Notes & Documentation
- Community Resource Navigation
- Active Listening & Empathy
- Cultural Sensitivity & Anti-Oppressive Practice
- Team Collaboration
- Professional Boundaries & Ethics
- Time Management & Multitasking
Certification
Standard First Aid & CPR-C / AED
ADDITIONAL INFORMATION
- Flexible availability
- Strong work ethic and commitment to supporting vulnerable populations
- Comfortable working independently or within team environments
Timeline
Cake Decorator & Front Counter Staff
Dairy Queen
06.2024 - Current
Cashier & Service Staff
McDonald’s
02.2023 - 02.2024
Support Worker
Snehathannal Charitable Home
12.2021 - 11.2023
Diploma - Social Service Worker
Fanshawe College